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<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff size=2>Thank
you very much. I searched last friday for a long time how to set this, but
everyone has a different method to search, and different
results.......</FONT></SPAN></DIV>
<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff size=2>Anyway
with aaa: "/....... --queue 'AA A' ....."</FONT></SPAN></DIV>
<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff size=2>where
aaa is my e-mail addres and the queue is AA A </FONT></SPAN><SPAN
class=748420314-28102003><FONT face=Arial color=#0000ff size=2>with a space in
it, wich I wanted!</FONT></SPAN></DIV>
<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff
size=2>Thanks</FONT></SPAN></DIV>
<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=748420314-28102003><FONT face=Arial color=#0000ff
size=2>Samuel</FONT></SPAN></DIV>
<DIV><BR><BR></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Guillaume Perréal
[mailto:perreal@lyon.cemagref.fr] <BR><B>Sent:</B> Monday,27 October,2003
16:47<BR><B>To:</B> Senoner Samuel<BR><B>Cc:</B>
rt-devel@lists.fsck.com<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left>Here's partial response.<BR><BR>Senoner Samuel a
écrit :<BR></DIV>
<BLOCKQUOTE cite=mid8ABC35686C73554691F3481C4023BE5EF1758E@abz01be.eurac.edu
type="cite">
<META content="MSHTML 6.00.2800.1226" name=GENERATOR>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>I want to setup
that I can send a ticket to a queue using a specific mail
address.</FONT></SPAN></DIV>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>I didn't
understand what and how the settings are important.</FONT></SPAN></DIV>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>Please help
me!</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>How important is
it to set in the queue the correspondence and comment
address?</FONT></SPAN></DIV></BLOCKQUOTE>They just need to be valid email
addresses that your mail server accepts. RT puts them only in *outgoing* mails
and don't really care about them in *ingoing* ones (but your MTA will...).<BR>
<BLOCKQUOTE cite=mid8ABC35686C73554691F3481C4023BE5EF1758E@abz01be.eurac.edu
type="cite">
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>I already created
in my aliases file a line with my queue.</FONT></SPAN></DIV>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>What do I have to
set in my mailserver? I use exim.</FONT></SPAN></DIV></BLOCKQUOTE>I'm using
Postfix but i'll try anyway...<BR>
<BLOCKQUOTE cite=mid8ABC35686C73554691F3481C4023BE5EF1758E@abz01be.eurac.edu
type="cite">
<DIV> <SPAN class=701101307-24102003><FONT face=Arial size=2>I think it
has something to do with exim because if I don't send to <A
href="mailto:rt@rt">rt@rt</A>..... I get the following error in my exim
mainlog:</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>verify failed for
SMTP recipient <A href="mailto:AAA@rt">AAA@rt</A>.......
from</FONT></SPAN></DIV></BLOCKQUOTE>Hmm.. exim don't know about AAA@rt...<BR>
<BLOCKQUOTE cite=mid8ABC35686C73554691F3481C4023BE5EF1758E@abz01be.eurac.edu
type="cite">
<DIV><SPAN class=701101307-24102003><FONT face=Arial
size=2></FONT></SPAN></DIV>
<DIV> <SPAN class=701101307-24102003><FONT face=Arial size=2>the name of
my test queue is AAA and I set the correspondence address to <A
href="mailto:aaa@rt">aaa@rt</A>....</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>And here the first
line of my aliases file:</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=701101307-24102003><FONT face=Arial size=2>rt:
"|/usr/bin/rt-mailgate --queue AAA --action correspond --url <A
href="https://localhost:443/rt">https://localhost:443/rt</A>"</FONT></SPAN></DIV></BLOCKQUOTE>This
line only defines rt@rt, not AAA@rt. I think you should add :<BR><PRE><SPAN class=701101307-24102003><FONT face=Arial size=2>aaa: "|/usr/bin/rt-mailgate --queue AAA --action correspond --url <A href="https://localhost:443/rt">https://localhost:443/rt</A>"
</FONT></SPAN></PRE>in order to handle mails for the "aaa" alias, and so on for
each of your queue addresses.<BR><PRE class=moz-signature cols="72">--
Guillaume Perréal.
Responsable informatique,
Cemagref, groupement de Lyon,
France.
Tél: (+33) 4.72.20.87.87.
Fax: (+33) 4.78.47.78.75.
Site: <A class=moz-txt-link-freetext href="http://www.lyon.cemagref.fr/">http://www.lyon.cemagref.fr/</A></PRE></BODY></HTML>