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<DIV><SPAN class=996420619-06112003><FONT face=Tahoma color=#0000ff size=2>I
addressed this issue earlier in the week (or perhaps late last week).
Chances are you already have a user in the database with that email address, and
you aren't allowed to use duplicate values there. Use the search tool at
the bottom of the Users config screen to find any users who already are using
that address.</FONT></SPAN></DIV>
<DIV><SPAN class=996420619-06112003><FONT face=Tahoma color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=996420619-06112003><FONT face=Tahoma color=#0000ff size=2>As
for the other problem I don't know what may be causing that unless its related
to the above issue.</FONT></SPAN></DIV>
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<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Ling Hwa Hing
[mailto:hwahing.ling@nasioncom.com.my]<BR><B>Sent:</B> Thursday, November 06,
2003 2:10 AM<BR><B>To:</B> rt-users@lists.fsck.com<BR><B>Subject:</B>
[rt-users] information lost during Update users data.<BR><BR></FONT></DIV>Hi
all, <BR>I have RT 3.0.6., perl 5.8.0, mysql 4.0.14. all the while are running
properly till user try to update their email address. the page prompt out the
error message like below.<BR><BR>EmailAddress: Illegal value for
EmailAddress<BR><BR>while I search the mysql Users table. the user email
address are shown in the table it self but not from the browser.<BR><BR>Please
help me on this problem.<BR><X-SIGSEP>
<P></X-SIGSEP><FONT size=2>-------------------------------------<BR>Ling Hwa
Hing<BR>Internet Data Center<BR>Tel: 03-2938 6688<BR>Fax: 03-2282
8072<BR></FONT></P></BLOCKQUOTE></BODY></HTML>