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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>For those interested, email me and Ill
send you a link to a tarball with the code changes.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Remember:</span></font></p>
<ol start=1 type=1>
<li class=MsoNormal style='color:navy'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial'>You need the apache gd module</span></font></li>
<li class=MsoNormal style='color:navy'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial'>there are some other
changes. For instance, my boss complained that when he selected a
queue and the graph came up the select bar reset itself to the first
queue. So I copied the SelectQueue from the core elements and copied
into the statistics/elements directory, changed it so it reflected the
last chosen queue, and changed the rest of the code to use that one
instead.</span></font></li>
</ol>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>A.J.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>By the way, these are hacks. I have
no mandate from best practical or the original authors of any contributed code
I modified. My aim is, and always will be, getting things to work but I
eagerly await the updates as I would gladly replace what I have done with the
real coders work. When all is said and done, I must say, RT is a great
product.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
rt-users-bounces@lists.fsck.com [mailto:rt-users-bounces@lists.fsck.com] <b><span
style='font-weight:bold'>On Behalf Of </span></b>AJ<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Friday,
November 14, 2003</span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> </span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>2:18 AM</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> rt-users@lists.fsck.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] RE: Getting
graphs for statistics to print.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Well my managers really wanted those
graphs. I saw that the module once used Apache::GD::Graph so I installed
that and made some minor code changes that have worked.</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The apache module points
/chart (I am so creative aren’t I?? </span></font><font size=2
face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings'>J</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>
) </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I changed the chart invocation from
Elements/Chart?.... to /chart?... for example:</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>From line 59 in
Statistics/CallsQueueDay/index.html :</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>### Original Code</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><%perl></span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>my $url= 'Elements/Chart?x_labels=';</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>for (0..$max) {</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> $url .=
$data[0][$_] . ",";</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>}</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>chop $url;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>$url .= "&";</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>shift @data;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>for (0..$#data) {</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> $url .=
"data".(1+$_)."=".(join ",",
@{$data[$_]})."&";</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>}</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>chop $url;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'></%perl></span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Modified Code after installation of
the gd apache module:</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><%perl></span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>my $url= '/chart?x_labels=[';
# bracket after equal sign</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>for (0..$max) {</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> $url .=
$data[0][$_] . ",";</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>}</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>chop $url;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>$url .= "]&"; #bracket
before ampersand</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>shift @data;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>for (0..$#data) {</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> $url .=
"data".(1+$_)."=[".(join ",",
@{$data[$_]})."]&"; #bracket after equal sign and before
ampersand</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>}</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>chop $url;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'></%perl></span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The trick is to replace
Elements/Chart with /chart (or whatever the path you specified in your apache
conf file) and make sure the datapoints are surrounded by brackets. In
the above case, I looked for the = sign and put a bracket right behind it and
then looked for the & and put a close bracket right before it. </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The legends were a bit of an
annoyance but this seems to work:</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Original Code in
Statistics/CallsMultiQueue/index.html:</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>$url .= 'set_legend='.(join
",", @legend)."&";</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Modified Code</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>my $legendstring=join ",",
@legend;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>$legendstring=~s/\s+/\%20/g;</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>$url .=
'legend=('.$legendstring.")&";</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Key here is to make sure that the
spaces in the queue names are subbed with %20 and that the queuenames are
enclosed in perens.</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The other way to do it is to convert
the Chart element to a cgi and call it in the image tag. </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I am sure there is a more correct
way to do it, and when its actually posted, I will be ecstatic, but I needed it
now and this is what I came up with.</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Hope it helps..</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>A.J.</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
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