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<DIV><FONT face=Arial size=2> Hello all,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I'm having some problems with attachments and
Request Tracker 3.0.6 when one sends an e-mail to the RT address with Lotus
Notes and an attachment. In that case, the attachment is lost, as well as
the body of the e-mail (which is obviously even more annoying). The ticket
that gets opened only retains the subject of the e-mail as well as the Date, To,
>From and Cc headers - and all the others if I tell RT to display them. The
raw e-mail looks like this :</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>[SMTP headers... Those look
sane.]</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>[Body of the e-mail]</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>(See attached file: foo.jpg)<BR><BR></FONT><FONT
face=Arial size=2>(UUEncoded file named: foo.jpg follows)<BR></FONT><FONT
face=Arial><FONT size=2><FONT>(Its format is: JPEG File Interchange
)</FONT><BR></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2>begin 644 foo.jpg</DIV></FONT></FONT>
<DIV><FONT face=Arial size=2>[The uuencoded block]</FONT></DIV>
<DIV><FONT face=Arial size=2>end</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>So the uuencoded attachment is just put as is in
the mail by Lotus (no idea if that's the problem).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Sending the same e-mail with various other mail
clients works ok, so it's not a problem with the size of the attachment (and
besides, both the $TruncateLongAttachments and the $DropLongAttachments
variables are set to undef).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Looking at the Attachments table of the rt3
database, it seems the attachment is properly recorded in the database as I can
see the uuencoded data.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>RT didn't mail anything to the admin address, and
it didn't log anything either.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Did anyone experience anything similar to this
problem ? I couldn't find anything related to this in the bugs database so
I thought I'd drop a mail here and report it as bug once I'm sure I didn't do
anything stupid.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Cheers,</FONT></DIV>
<DIV><FONT face=Arial size=2>Maxime</FONT></DIV></BODY></HTML>