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<DIV><FONT face=Arial size=2><FONT face="Times New Roman" size=3>Hi,<BR><BR>I
have done this recently, and it works great. But (there is always a
but)<BR>it clutters up the ticket when there is a priority escalation by root
every<BR>night. Is there any way to have this happen silenty? That
is, the priority<BR>is still incremented, but not detailed on the
ticket?<BR><BR>Greig McGill.<BR>----- Original Message ----- <BR>From: "asterr"
<</FONT><A href="mailto:asterr@pobox.com"><FONT face="Times New Roman"
size=3>asterr@pobox.com</FONT></A><FONT face="Times New Roman"
size=3>><BR>To: "MAS" <</FONT><A href="mailto:rt@mas.ml1.net"><FONT
face="Times New Roman" size=3>rt@mas.ml1.net</FONT></A><FONT
face="Times New Roman" size=3>><BR>Cc: "RT Users" <</FONT><A
href="mailto:rt-users@lists.fsck.com"><FONT face="Times New Roman"
size=3>rt-users@lists.fsck.com</FONT></A><FONT face="Times New Roman"
size=3>><BR>Sent: Friday, November 28, 2003 2:26 PM<BR>Subject: Re:
[rt-users] Is priority supposed to increment
over<BR>timeautomatically?<BR><BR><BR>> You need to set up a cron job,
like:<BR>><BR>> 13 0 * * * /opt/RT/bin/rt-crontool
--action<BR>RT::Action::EscalatePriority
--search<BR>RT::Search::ActiveTicketsInQueue --search-arg
changecontrol<BR>><BR>><BR>> Replace the path to rt-crontool and the
queue name (--search-arg) as<BR>> appropriate. I believe you need to
set up one job per queue, at least I<BR>did<BR>> not see any way to get
rt-crontool to process all queues.<BR>><BR>> -Aaron<BR>><BR>> On
Thu, 27 Nov 2003, MAS wrote:<BR>><BR>> > Hi all,<BR>> ><BR>>
> The RT documentation makes some mention that the Priority attribute
of<BR>> > tickets goes from its initial priority (which you configure) to
its<BR>final<BR>> > priority (which you also configure) over time.<BR>>
><BR>> > It's not changing automatically in my installation (RT
3.0.7_01), but<BR>I'm<BR>> > not sure whether it's supposed to or
not.<BR>> ><BR>> > Is this supposed to happen automatically? or is
this simply a suggested<BR>> > way to use the priority field? (i.e. it
only goes from initial to final<BR>> > if you make it)<BR>>
><BR>> > Thanks!<BR>> ><BR>> > mike<BR>> ><BR>>
><BR>> ><BR>> ><BR>> >
_______________________________________________<BR>> > rt-users mailing
list<BR>> > </FONT><A href="mailto:rt-users@lists.fsck.com"><FONT
face="Times New Roman" size=3>rt-users@lists.fsck.com</FONT></A><BR><FONT
face="Times New Roman" size=3>> > </FONT><A
href="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT
face="Times New Roman"
size=3>http://lists.fsck.com/mailman/listinfo/rt-users</FONT></A><BR><FONT
face="Times New Roman" size=3>> ><BR>> > Have you read the FAQ? The
RT FAQ Manager lives at </FONT><A href="http://fsck.com/rtfm"><FONT
face="Times New Roman" size=3>http://fsck.com/rtfm</FONT></A><BR><FONT
face="Times New Roman" size=3>> ><BR>> ><BR>>
><BR>><BR>> _______________________________________________<BR>>
rt-users mailing list<BR>> </FONT><A
href="mailto:rt-users@lists.fsck.com"><FONT face="Times New Roman"
size=3>rt-users@lists.fsck.com</FONT></A><BR><FONT face="Times New Roman"
size=3>> </FONT><A
href="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT
face="Times New Roman"
size=3>http://lists.fsck.com/mailman/listinfo/rt-users</FONT></A><BR><FONT
face="Times New Roman" size=3>><BR>> Have you read the FAQ? The RT FAQ
Manager lives at </FONT><A href="http://fsck.com/rtfm"><FONT
face="Times New Roman" size=3>http://fsck.com/rtfm</FONT></A><BR><FONT
face="Times New Roman"
size=3>><BR>><BR>></FONT><BR></FONT></DIV></BODY></HTML>