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<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff size=2>Hi
Michael,</FONT></SPAN></DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2> I'd recommend checking your /etc/hosts file, as the
log below indicates that postfix/smtpd is attemptng to verify the host
'localhost' and failing to do so. At a minimum you should have a top entry
in the /etc/hosts file that reads</FONT></SPAN></DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2>127.0.0.1
localhost<BR></FONT></SPAN></DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff size=2>on a
line by itself. You may also want to check the postfix config file main.cf
(usually in /etc/postfix/main.cf)</FONT></SPAN></DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff size=2>Hope
that helps</FONT></SPAN></DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2>Tremaine</DIV></FONT></SPAN>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796260217-04122003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Michael Methe
[mailto:mmethe@ci.keene.nh.us] <BR><B>Sent:</B> Thursday, December 04, 2003
9:46 AM<BR><B>To:</B> rt-users@lists.fsck.com<BR><B>Subject:</B> [rt-users] RT
gets mail, but doesn't send<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello
All,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I am able to send help requests
via email to RT and get the <SPAN class=SpellE>AutoResponse</SPAN> from
RT.<SPAN style="mso-spacerun: yes"> </SPAN>When I attempt to respond to
the help request via the web interface, it never gets there.<SPAN
style="mso-spacerun: yes"> </SPAN>Here is an attempted reply session
from my /<SPAN
class=SpellE>var/log/maillog</SPAN>:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
<SPAN class=SpellE>sendmail</SPAN>[3338]: hB4GfEeC003338: from=nobody,
size=864, class=-60, <SPAN class=SpellE>nrcpts</SPAN>=1, <SPAN
class=SpellE>msgid</SPAN>=<rt-3.0.5-21-139.15.9373875949777@ci.keene.nh.us>,
relay=<SPAN class=SpellE>nobody@localhost</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
postfix/<SPAN class=SpellE>smtpd</SPAN>[3330]: warning: 127.0.0.1: hostname
<SPAN class=SpellE>localhost</SPAN> verification failed: Host not found, try
again<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
postfix/<SPAN class=SpellE>smtpd</SPAN>[3330]: connect from
unknown[127.0.0.1]<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
postfix/<SPAN class=SpellE>smtpd</SPAN>[3330]: 759FC70030:
client=unknown[127.0.0.1]<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
postfix/cleanup[3331]: 759FC70030:
message-id=<rt-3.0.5-21-139.15.9373875949777@ci.keene.nh.us><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
postfix/<SPAN class=SpellE>nqmgr</SPAN>[3201]: 759FC70030:
from=<nobody@rh9-group.servers.ci.keene.nh.us>, size=1336, <SPAN
class=SpellE>nrcpt</SPAN>=1 (queue active)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
<SPAN class=SpellE>sendmail</SPAN>[3338]: hB4GfEeC003338: to=<SPAN
class=SpellE>root@localhost</SPAN>, <SPAN class=SpellE>ctladdr</SPAN>=nobody
(99/99), delay=</SPAN></FONT><st1:time Minute="0" Hour="0"><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">00:00:00</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">, <SPAN
class=SpellE>xdelay</SPAN>=</SPAN></FONT><st1:time Minute="0" Hour="0"><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">00:00:00</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">,
mailer=relay, <SPAN class=SpellE>pri</SPAN>=138642, relay=[127.0.0.1]
[127.0.0.1], <SPAN class=SpellE>dsn</SPAN>=2.0.0, stat=Sent (Ok: queued as
759FC70030)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
postfix/local[3332]: 759FC70030:
to=<root@rh9-group.servers.ci.keene.nh.us>, relay=local, delay=0,
status=sent ("|/<SPAN class=SpellE>usr/bin/procmail</SPAN> -p
/etc/postfix/<SPAN
class=SpellE>procmail.conf</SPAN>")<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Dec<SPAN
style="mso-spacerun: yes"> </SPAN>4</SPAN></FONT></SPAN><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><st1:time Minute="41" Hour="11"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">11:41:14</SPAN></FONT></st1:time><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> rh9-group
postfix/<SPAN class=SpellE>smtpd</SPAN>[3330]: disconnect from
unknown[127.0.0.1]<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">It appears as though RT is not
sending the reply to right place?<SPAN style="mso-spacerun: yes">
</SPAN><SPAN class=SpellE>Dunno</SPAN>...<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Help!?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks in
advance<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><st1:PersonName><B
style="mso-bidi-font-weight: normal"><FONT face=Arial size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-weight: normal; mso-no-proof: yes">Michael
Methe</SPAN></FONT></B></st1:PersonName><B
style="mso-bidi-font-weight: normal"><FONT face=Arial size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-weight: normal; mso-no-proof: yes"><o:p></o:p></SPAN></FONT></B></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">Systems
Administrator - City of </SPAN></FONT><st1:City><st1:place><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">Keene</SPAN></FONT></st1:place></st1:City><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><st1:Street><st1:address><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">3 Washington
Street</SPAN></FONT></st1:address></st1:Street><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes"> - Second
Floor<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><st1:place><st1:City><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">Keene</SPAN></FONT></st1:City><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">,
</SPAN></FONT><st1:State><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">NH</SPAN></FONT></st1:State><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">
</SPAN></FONT><st1:PostalCode><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">03431</SPAN></FONT></st1:PostalCode></st1:place><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-no-proof: yes">603-357-9802<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt; mso-no-proof: yes"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt; mso-no-proof: yes"> </SPAN><o:p></o:p></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>