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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am able to send help requests via email to RT and get the <span
class=SpellE>AutoResponse</span> from RT.<span style='mso-spacerun:yes'>
</span>When I attempt to respond to the help request via the web interface, it
never gets there.<span style='mso-spacerun:yes'> </span>Here is an
attempted reply session from my /<span class=SpellE>var/log/maillog</span>:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group <span class=SpellE>sendmail</span>[3338]:
hB4GfEeC003338: from=nobody, size=864, class=-60, <span class=SpellE>nrcpts</span>=1,
<span class=SpellE>msgid</span>=<rt-3.0.5-21-139.15.9373875949777@ci.keene.nh.us>,
relay=<span class=SpellE>nobody@localhost</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group postfix/<span
class=SpellE>smtpd</span>[3330]: warning: 127.0.0.1: hostname <span
class=SpellE>localhost</span> verification failed: Host not found, try again<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group postfix/<span
class=SpellE>smtpd</span>[3330]: connect from unknown[127.0.0.1]<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group postfix/<span
class=SpellE>smtpd</span>[3330]: 759FC70030: client=unknown[127.0.0.1]<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group postfix/cleanup[3331]:
759FC70030: message-id=<rt-3.0.5-21-139.15.9373875949777@ci.keene.nh.us><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group postfix/<span
class=SpellE>nqmgr</span>[3201]: 759FC70030:
from=<nobody@rh9-group.servers.ci.keene.nh.us>, size=1336, <span
class=SpellE>nrcpt</span>=1 (queue active)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group <span class=SpellE>sendmail</span>[3338]:
hB4GfEeC003338: to=<span class=SpellE>root@localhost</span>, <span
class=SpellE>ctladdr</span>=nobody (99/99), delay=</span></font><st1:time
Hour="0" Minute="0"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>00:00:00</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>, <span class=SpellE>xdelay</span>=</span></font><st1:time
Hour="0" Minute="0"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>00:00:00</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>, mailer=relay, <span class=SpellE>pri</span>=138642,
relay=[127.0.0.1] [127.0.0.1], <span class=SpellE>dsn</span>=2.0.0, stat=Sent
(Ok: queued as 759FC70030)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group postfix/local[3332]:
759FC70030: to=<root@rh9-group.servers.ci.keene.nh.us>, relay=local,
delay=0, status=sent ("|/<span class=SpellE>usr/bin/procmail</span> -p
/etc/postfix/<span class=SpellE>procmail.conf</span>")<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Dec<span
style='mso-spacerun:yes'> </span>4</span></font></span><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="11" Minute="41"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:41:14</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rh9-group postfix/<span
class=SpellE>smtpd</span>[3330]: disconnect from unknown[127.0.0.1]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>It appears as though RT is not sending the reply to right
place?<span style='mso-spacerun:yes'> </span><span class=SpellE>Dunno</span>…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Help!?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks in advance<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName><b style='mso-bidi-font-weight:normal'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:
bold;mso-bidi-font-weight:normal;mso-no-proof:yes'>Michael Methe</span></font></b></st1:PersonName><b
style='mso-bidi-font-weight:normal'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold;mso-bidi-font-weight:
normal;mso-no-proof:yes'><o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>Systems Administrator - City of </span></font><st1:City><st1:place><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;mso-no-proof:
yes'>Keene</span></font></st1:place></st1:City><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:Street><st1:address><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-no-proof:yes'>3 Washington
Street</span></font></st1:address></st1:Street><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-no-proof:yes'> - Second Floor<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place><st1:City><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-no-proof:yes'>Keene</span></font></st1:City><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;mso-no-proof:
yes'>, </span></font><st1:State><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-no-proof:yes'>NH</span></font></st1:State><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;mso-no-proof:
yes'> </span></font><st1:PostalCode><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-no-proof:yes'>03431</span></font></st1:PostalCode></st1:place><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;mso-no-proof:
yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>603-357-9802<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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