<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Message</TITLE>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2800.1264" name=GENERATOR></HEAD>
<BODY>
<DIV><SPAN class=330481115-16122003><FONT face=Arial size=2>Suppose you had a
queue that was politically sensitive and required full transparency - i.e. there
are to be no private comments by ticket owners/watchers, and all discussion is
to be mailed back to the requestor. How would you do this?</FONT></SPAN></DIV>
<DIV><SPAN class=330481115-16122003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=330481115-16122003><FONT face=Arial size=2>My naive idea was to
take away comment privileges for the queue. However, if you have the "Modify
Ticket" privilege then you can comment on it, and if I take away "Modify Ticket"
then you won't be able to do otherwise useful things like report time worked or
merge duplicate tickets.</FONT></SPAN></DIV>
<DIV><SPAN class=330481115-16122003></SPAN><SPAN class=330481115-16122003><FONT
face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=330481115-16122003><FONT face=Arial size=2>Any
suggestions?</FONT></SPAN></DIV>
<DIV><SPAN class=330481115-16122003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=330481115-16122003><FONT face=Arial
size=2>-Graham</FONT></SPAN></DIV></BODY></HTML>