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<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>Hey
everyone,</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>I recently install
RT using the following configuration:</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>RT
3.03</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>Redhat
Fedora</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>FastCGI
2.4.2</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>Apache
1.3.29</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>MYSQL
4.0.17</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>After much trial and
tribulation, I finally got RT up and running. My only problem is during
the creation of a new ticket. After I click the 'Create' button on
the 'Create a new ticket' screen, the browser hangs for a bit then I
get the standard Apache Internal Server Error page. Apache's
error logs show the following:</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>[Wed Jan 7
14:16:49 2004] [error] [client 10.7.3.109] FastCGI: comm with server
"/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle timeout (30 sec)<BR>[Wed
Jan 7 14:16:49 2004] [error] [client 10.7.3.109] FastCGI: incomplete
headers (0 bytes) received from server
"/usr/local/rt3/bin/mason_handler.fcgi"</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>But the really
strange part is that the ticket itself does get created (I see that the ticket
gets created from the home page)! I haven't encountered any other errors
during my testing of the rest of RT. Has anyone ever seen this error or
know what causes it? I searched the web and the RT archives with no
luck.</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>Thanks in
advance!</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>Mike
Ridilla</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>Network Admin -
Global Compliance Services</FONT></SPAN></DIV>
<DIV><SPAN class=723260819-07012004><FONT face=Arial size=2>
</FONT></SPAN></DIV></BODY></HTML>