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<TITLE>Reminders or "ticklers" for unresolved requests...</TITLE>
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<P><FONT SIZE=2>Newbie here...</FONT>
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<P><FONT SIZE=2>After running RT for a few weeks now, I find that some of my techs are leaving tickets open. How can I get the system to send a "reminder" e-mail to one tech, or all of them (if it's a NEW, non-owned ticket).</FONT></P>
<P><FONT SIZE=2>Thanks,</FONT>
<BR><FONT SIZE=2>Michael Maloney</FONT>
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