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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Unfortunately, I’m just getting my
feet wet with respect to the RT API but I’m pretty sure that if you look
around, you’ll be able to get that information from the ticket object
itself. Have a look at the template that displays the Basic view of a ticket,
I imagine that it displays the time worked, and that would show you how to get
at the value.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If you’ve got stat pages that you’ve
developed, or idea for stats pages, go ahead and send them. I’ve got a
lot of ideas and suggestions for the package (I want to summarize to the list
to get a fell for how popular some of them would be, when I get a chance), but
les time to actually do things.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-Kelly</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Senoner Samuel
[mailto:Samuel.Senoner@eurac.edu] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, January 16, 2004
3:20 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Kelly F. Hickel;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] release of
Statistics3 version 0.1.3</span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>I want to have some extra stats for my
chief, i created some for extra groups and for owners, i will send you the
stats if you want.</span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>But i have a question, i saw in the
haralds package there is a filed with the time to resolve, I saw that this is
the difference between the resolved date and the created date, </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>but I whould be interested in the worked
time... How can I get this information into stats?</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Thanks</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Samuel</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kelly F.
Hickel [mailto:kfh@mqsoftware.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday,16 January,2004 02:49<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] release of
Statistics3 version 0.1.3</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>OK, here’s my first release. It’s pretty
much the same as the one that I posted before, except that I’ve included
Paulo Matos fixes for some typos, and I’ve bumped the version to 0.1.3.</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My employer has been kind enough to let me host this on
their machines, so the file kfh/RT/Statistics3-0_1_3.tgz is available via
anonymous ftp from anonftp.mqsoftware.com. This machine’s DNS record is
new, so if you can’t look up the hostname, wait a couple of hours and try
again…..</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks to Harald, and Paulo….</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-Kelly</span></font></p>
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