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<font size=3>I probably wasn't very clear in what I was trying to do. I'm
creating<br>
a new ticket in the web interface, or maybe adding a reply<br>
to a ticket, and I want to specify ccs, admin ccs etc - for
addresses<br>
within my domain I don't want to have to type "@mit.edu" each
time.<br><br>
My Eudora mail client, for example, has a config setting "domain
to<br>
add to unqualified outgoing addresses", which I set to
"mit.edu".<br><br>
Steve<br><br>
<br><br>
At 04:48 PM 2/2/2004 -0500, Jesse Vincent wrote:<br><br>
<br><br>
<blockquote type=cite class=cite cite>On Mon, Feb 02, 2004 at 04:41:53PM
-0500, Stephen Turner wrote:<br>
> Hello,<br>
> <br>
> We'd like to be able to specify email addresses on tickets
without<br>
> having to type the domain name (i.e.. just type "joeuser"
rather than<br>
> "joeuser@ourfirm.com" ).<br><br>
I think what you want RT to be doing is canonicalizing the email
address<br>
on input, not on output. Grep the config file for
"CanonicalizeEmail".<br>
It may well be that the standard regex won't meet your needs and
you'll<br>
need to overlay the entire subroutine, but that should take care of
what<br>
you need.<br><br>
<x-tab> </x-tab>Jesse<br><br>
-- <br>
<a href="http://www.bestpractical.com/rt%A0" eudora="autourl">http://www.bestpractical.com/rt
</a> -- Trouble Ticketing. Free. </font></blockquote></body>
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