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<DIV><FONT face=Arial size=2>Hello again, everyone. </FONT><FONT
face=Arial size=2>I'm stuck.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I love RT, and I think it will do wonders for my
organization. However, I need to customize it signficantly for it to
be user-friendly.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I need custom input/modify/display forms for
tickets in various queues. Such as, template forms for various queues (or
types of tickets in queues) so that they match the mentality of the input
user.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I need to "automate" simple things like adding CC
groups. Such as, check off the boxes of the groups who need to be CC'd on
this ticket (instead of searching and adding them them
individually).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>What I've started to do is create custom
ticket/Create.html ticket/Modify.html, etc. forms in order to accomplish
this. I'm thinking of creating a custom start page to link users to these
various templates. However, this seems really cumbersome. I've not
finished one yet, so I don't even know if this will work.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Is there anyone who has accomplished any of this
yet, or any "best practices" in doing such a thing? I want to keep RT as
intact as possible, but it's looking more and more like I'll have to unbundle
it. I'm having a real difficult time with perldoc (name the module here)
documentation. It all seems disjointed and uncohesive. (Nothing
against the developers - what I have is still more than I'd expect from a
free product..)</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Thanks again.</FONT></DIV>
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