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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(Warning, the following may be impossible, but I need to do
it anyway, so there! ;> )</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Our support folks want to be able to create tickets when
customers call in as opposed to sending an email (fair enough so far, I say). We
want to get the requestor field set properly for customer that’s calling
in (right, yeah, OK). They don’t want to have to know or type the caller’s
email address or username into the Requestors field (OK, well, I can understand
that too).</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So, I modified Create.html, added an Organization and Person
(for lack of a better, non-overloaded term) and I have the Organization box
doing what I want (listing all the unique org names for all users), but now for
the tricky bit. I want the Person field to contain a list of all the users
with the same org name as chosen in the Org drop down. So, I seem to have (at
least) a couple problems. How to get the selected org value (which presumably
only exists in the browser until they hit a button) into the routine to
populate the Person drop down (except it’s too late since it’s
populated before they selected an Org), and do so in a way that doesn’t get
confused between multiple users creating tickets at the same time.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So, I think that I need a way for the Org drop down to take
an action when a selection is made, that will cause the form to repopulate, and
I need to get the value into the other drop down, which I could probably do
with mason globals, but how would I keep the sessions sorted out.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hopefully I’m making this harder than it really is,
and some kind soul can guide me out of this maze of twisty little passages……..</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-- </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Kelly F. Hickel</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Senior Software Architect</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>MQSoftware, Inc</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>952.345.8677</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>kfh@mqsoftware.com</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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