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<DIV><FONT face=Arial size=2>This was for rt 3.0.8 mabey you are using version
2?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-Karl Pietri</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Paul.Barmaksezian@Overture.com
href="mailto:Paul.Barmaksezian@Overture.com">Paul Barmaksezian</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=rt-users@lists.bestpractical.com
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 26, 2004 12:28
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [rt-users] SelfService
Custom Fields</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=762192717-26022004><FONT face=Arial color=#0000ff
size=2>Doesn't seem like this worked (I copied the whole thing to my
web/html/SelfService and although it changed the look/feel, it still doesn't
submit the custom fields in the ticket).</FONT></SPAN></DIV>
<DIV><SPAN class=762192717-26022004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=762192717-26022004><FONT face=Arial color=#0000ff size=2>One
additional note that may help - these custom fields are queue-specific - I
have a link that opens a particular queue as a ticket (which brings in the
custom fields).</FONT></SPAN></DIV>
<DIV><SPAN class=762192717-26022004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=762192717-26022004><FONT face=Arial color=#0000ff size=2>Any
other suggestions?</FONT></SPAN></DIV>
<DIV> </DIV>
<P><I><FONT face=Arial size=2>Paul</FONT></I> </P>
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<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]<B>On Behalf Of </B>Karl
Pietri<BR><B>Sent:</B> Thursday, February 26, 2004 8:04 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re: [rt-users]
SelfService Custom Fields<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>I had the same problem.</FONT></DIV><FONT
face=Arial><FONT size=1><FONT size=2>
<DIV><BR>I have tar.gz'ed the whole self service directory of mine that
i modified (i dont remember what i did to it all) and i have no idea how to
use diff or make patches :-) Let me know if you have any
questions.</DIV>
<DIV><A
href="http://ww2.nvps.net/~karl/SelfService.tar.gz">http://ww2.nvps.net/~karl/SelfService.tar.gz</A></DIV>
<DIV></FONT></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=1><FONT size=2>-Karl
Pietri</FONT></DIV></FONT></FONT>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Paul.Barmaksezian@Overture.com
href="mailto:Paul.Barmaksezian@Overture.com">Paul Barmaksezian</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=rt-users@lists.bestpractical.com
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 26, 2004
10:45 AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [rt-users] SelfService
Custom Fields</DIV>
<DIV><BR></DIV><!-- Converted from text/rtf format -->
<P><FONT face=Arial size=2>I've been searching the archives, but can't
seem to find anything on this.</FONT><FONT face="Times New Roman">
</FONT><BR><FONT face=Arial size=2>I have tried to modify
SelfService/Create.html to allow non-privileged users to submit
CustomFields. I can get the fields to show up on the page, but on submit,
they do not make it into the ticket. Am I missing something? How can I get
CustomFields to work with SelfService?</FONT></P>
<P><FONT face=Arial size=2>Eventually, I'd like to create custom Scrips
based on these CustomFields ...</FONT><FONT face="Times New Roman">
</FONT></P><BR>
<P><I><FONT face=Arial size=2>Paul</FONT></I> </P>
<P>
<HR>
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<P>
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