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<TITLE>Installation help required.</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Hi,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">For the past day or two, I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">ve been struggling with RT. Installation goes fine, but whenever I try to connect to the Apache server that is hosting RT using my browser, I get a 500 error and the following line appears in my Apache log:</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">DBI connect('dbname=rt3;host=localhost','root',...) failed: Access denied for user: 'root@localhost' (Using password: YES) at /usr/local/share/perl/5.8.2/DBIx/SearchBuilder/Handle.pm line 132</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">[Fri Feb 27 12:28:12 2004] [error] Connect Failed Access denied for user: 'root@localhost' (Using password: YES)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> at /opt/rt3/lib/RT.pm line 149</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">ve done everything I can to track down the problem and can</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">t. RT should be connecting to my database as rt_user, not root and I can find no mention of root in relation to the database anywhere in the configs.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Any help on this would be much appreciated.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en"></SPAN><A NAME=""><SPAN LANG="en"><FONT SIZE=2 FACE="Arial">Regards,</FONT></SPAN></A></P>
<P ALIGN=LEFT><SPAN LANG="en"><FONT SIZE=2 FACE="Arial">Dermot Williams</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en"><FONT SIZE=1 FACE="Arial">Technical Support Engineer</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en"><FONT SIZE=1 FACE="Arial">Irish Broadband Internet Services</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en"></SPAN></P>
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