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<TITLE>RE: Mangled Attachments in SelfService</TITLE>
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<P><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">To give a little more detail, this seems to happen for subsequent requests within the same session. It looks like the first ticket created in a session has the attachment come through fine. But any other created tickets within the session are mangled. Any ideas?</FONT></P>
<P><I><FONT SIZE=2 FACE="Arial">Paul</FONT></I>
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<P><FONT FACE="Arial"><SPAN LANG="en-us"></SPAN></FONT><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Tahoma">-----Original Message-----</FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">From: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Paul Barmaksezian </FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">Sent: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Friday, February 27, 2004 12:50 PM</FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">To: </FONT></B> <FONT SIZE=1 FACE="Tahoma">rt-users@lists.bestpractical.com</FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">Subject: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Mangled Attachments in SelfService</FONT></SPAN>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">It seems as though SelfService cannot properly handle binary attachments like Word or Excel documents. I keep getting back mangled data (sometimes they won't even load into the application, other times the data is just way off). Is there something wrong with the encoding? The main RT area doesn't have this issue.</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Was there maybe a patch for this?</FONT></SPAN>
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<P><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial">Paul</FONT></I></SPAN>
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