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<TITLE>Attachments, attachments, wherefore art thou attachmets?</TITLE>
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<P><FONT SIZE=2 FACE="Arial">Friends,</FONT>
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<P><FONT SIZE=2 FACE="Arial">Once again, I want to say that RT is such a great tool and a big thank you to all the people who's contributed to its success.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I've almost got our RT implementation to production state, but we now have just one niggling little injury that somebody might be kind enough to offer some thoughts on. I've searched through the list and can find somewhat similar problems, but nobody seems to suffer exactly the same symptoms.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">When I create a ticket I can add one or more attachments to it. This works fine and the attachments can be downloaded afterwards (ie, they are not corrupt). However the problem is that when I edit a ticket using "Jumbo" and add other attachments they simply do not appear in the Attachments box. The comment appears in the comments list, but the attachment is completely absent. There are no errors thrown up in the log. It was as if I never even added a filename to the "Attach:" field under Jumbo.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Would anybody have encountered a similar problem? Does anybody have any suggestions for a) fixing it, or b) debugging it.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">The box:</FONT>
<BR><FONT SIZE=2 FACE="Arial">Sun Ultra-2, 1GB memory</FONT>
<BR><FONT SIZE=2 FACE="Arial">Solaris 8</FONT>
<BR><FONT SIZE=2 FACE="Arial">RT 3.0.9</FONT>
<BR><FONT SIZE=2 FACE="Arial">Perl 5.8.0</FONT>
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<P><FONT SIZE=2 FACE="Arial">Damien Lederer</FONT>
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<P><FONT SIZE=2 FACE="Arial">Solaris Administrator</FONT>
<BR><FONT SIZE=2 FACE="Arial">ITSA Information Technology</FONT>
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