<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1400" name=GENERATOR><!--IncrdiXMLRemarkStart>
<IncrdiX-Info>
<X-FID>FLAVOR00-NONE-0000-0000-000000000000</X-FID>
<X-FVER>3.0</X-FVER>
<X-CNT>;</X-CNT>
</IncrdiX-Info>
<IncrdiXMLRemarkEnd--></HEAD>
<BODY
style="BACKGROUND-POSITION: 0px 0px; FONT-SIZE: 12pt; MARGIN: 5px 10px 10px; FONT-FAMILY: Arial"
bgColor=#ffffff background="" scroll=yes X-FVER="3.0" ORGYPOS="0">
<DIV><SPAN class=343374123-11032004><FONT size=2>Go to Configuration ->
Queues -> some_queue -> Group Rights</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2>Then remove rights from
<STRONG>everyone</STRONG> and assign rights to the group which should have
permissions on that queue.</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2>In particular you probably
want:</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT
size=2>CommentOnTicket</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT
size=2>CreateTicket</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT
size=2>ModifyTicket</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2>OwnTicket</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT
size=2>ReplyToTicket</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2>SeeQueue</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2>ShowTicket</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT
size=2>ShowTicketComments</FONT></SPAN></DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=343374123-11032004><FONT size=2>If you want to assign rights to
particular users instead of to groups, do something similar for User
Rights.</FONT></SPAN></DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]<B>On Behalf Of </B>Sandro
Mendes<BR><B>Sent:</B> Thursday, 11 March 2004 11:27 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] User
Permissions<BR><BR></FONT></DIV>
<TABLE id=INCREDIMAINTABLE cellSpacing=0 cellPadding=2 width="100%"
border=0><TBODY>
<TR>
<TD id=INCREDITEXTREGION
style="FONT-SIZE: 12pt; CURSOR: auto; FONT-FAMILY: Arial" width="100%">
<DIV>Hi,</DIV>
<DIV> </DIV>
<DIV>Is there anyway of configuring RT so that users, of a particular
group, that login can only see tickets they have created?</DIV>
<DIV> </DIV>
<DIV>Extending to this ... is it possible for a particular user to only
see tickets created by users of his group?</DIV>
<DIV> </DIV>
<DIV>I've been playing with the group permission and user permission but
have been unsuccessful in geting this right.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Regards</DIV>
<DIV>Sandro Mendes</DIV></TD></TR>
<TR>
<TD id=INCREDIFOOTER width="100%">
<TABLE cellSpacing=0 cellPadding=0 width="100%">
<TBODY>
<TR>
<TD width="100%"></TD>
<TD id=INCREDISOUND vAlign=bottom align=middle></TD>
<TD id=INCREDIANIM vAlign=bottom
align=middle></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><SPAN
id=IncrediStamp><SPAN dir=ltr><FONT face="Arial, Helvetica, sans-serif"
size=2>____________________________________________________<BR><FONT
face="Comic Sans MS" size=2><A
href="http://www.incredimail.com/redir.asp?ad_id=309&lang=9"><IMG alt=""
hspace=0 src="cid:343374123@11032004-3328" align=baseline border=0></A>
<I>IncrediMail</I> - <B>Email has finally evolved</B> - </FONT><A
href="http://www.incredimail.com/redir.asp?ad_id=309&lang=9"><FONT
face="Times New Roman" size=3><B><U>Click
Here</U></B></FONT></A></SPAN></SPAN></FONT> </BLOCKQUOTE></BODY></HTML>