<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1400" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>CCs are working at this point, but I have addresses
that I never want to get CCd.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>In the file RT_SiteConfig.pm, the following
is set</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2># RTAddressRegexp is used to make sure RT doesn't
add itself as a ticket CC if<BR># the setting above is enabled.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>#Set($RTAddressRegexp ,
'^rt\@example.com$');<BR>#Set($RTAddressRegexp ,
'^(<email1>|<email2>|<email3>|<emai....>)\@.*$');<BR>Set($RTAddressRegexp
,<BR>
'^(<rt>|<support>|<rt-mb>|<intelenet-support>|<intelenet-comments>)\@.intelenet.net$');</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>But I still get support added to the ticket as a
CC.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Any ideas?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thank you.</FONT></DIV>
<DIV><FONT face=Arial size=2>-- <BR>-----------------------------<BR>InteleNet
Communications Inc.
"Help me help you."<BR>Chance Ervin -
SCSA
-- Jerry Maguire<BR>Oracle Certified Professional<BR>Supervisor of Network
Operations</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>