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<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Sorry. When opening the file (in this case a .doc file), the
application (Word) will open up and say something like "Word experienced
an error trying to open a file. Suggestions:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'> *Check the file permissions for the document or drive<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'> *Make sure there is sufficient free memory and disk space”<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Also, the size of the file uploaded was about 70k, but the size showing
in the RT ticket is 1.6k. So somewhere in RT the file is being corrupted.
Is this clearer? Thanks for the help.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>--<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>==========================================<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>
Curtis M Driscoll<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>IS Specialist
Phone: 319.268.5257<o:p></o:p></span></font></p>
<p class=MsoPlainText><st1:City w:st="on"><font size=2 face="Courier New"><span
style='font-size:10.0pt'>Cedar Falls</span></font></st1:City> Utilities <st1:City
w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:319.493.0791<o:p></o:p></p>
<p class=MsoPlainText><st1:place w:st="on"><st1:City w:st="on"><font size=2
face="Courier New"><span style='font-size:10.0pt'>Cedar Falls</span></font></st1:City>,
<st1:State w:st="on">IA</st1:State></st1:place>
Fax: 319.266.8158<o:p></o:p></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>==========================================<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Phil Homewood<br>
Sent: Wednesday, March 24, 2004 3:56 PM<br>
To: rt-users@lists.bestpractical.com<br>
Subject: Re: [rt-users] Attachment problems</span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><st1:PersonName w:st="on"><font size=2 face="Courier New"><span
style='font-size:10.0pt'>Curt Driscoll</span></font></st1:PersonName> wrote:<o:p></o:p></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>> I posted a little while back about not being able to
open any<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>> attachments in RT. If a user sends an email to the RT system
with a<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>> file attachment (typically .doc format), it appears in the ticket
but I<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>> get a permissions error when trying to open it. I had been
running RT<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>"Permissions error"? Can you elaborate?<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>-- <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>»|« http://www.bestpractical.com/rt -- Trouble
Ticketing. Free.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>_______________________________________________<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>rt-users mailing list<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>rt-users@lists.bestpractical.com<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>http://lists.bestpractical.com/mailman/listinfo/rt-users<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
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