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<FONT SIZE="2">These are my scrips:<BR>
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On Correspond Open Tickets with template Blank<BR>
On Create Autoreply To Requestors with template Autoreply<BR>
On Create Notify AdminCcs with template Transaction<BR>
On Correspond Notify AdminCcs with template Admin Correspondence<BR>
On Comment Notify AdminCcs as Comment with template Admin Comment<BR>
On Create User Defined with template Blank<BR>
On Correspond Notify Requestors and Ccs with template Correspondence<BR>
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I think I may have figured out my problem simply based on your question of me to look at the scrips. When I checked my queues for watchers, there was no one listed as cc: or admincc:<BR>
After adding the appropriate watchers, it seems to be working fine. Thanks for the help.<BR>
<BR>
-John<BR>
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On Fri, 2004-03-26 at 13:44, seph wrote:
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<PRE><FONT COLOR="#737373" SIZE="3"><I>> I have searched the email archives for a solution to this problem, but
> have not found a relevant solution. The mailer appears to be working
> fine, i.e. mail sent to mailgate ends up in RT, RT creates a ticket and
> reply to requestor works when the ticket is created. But, when any
> replies or resolve action is taken, and send to requestor is indicated,
> no email gets sent. The error logs show:
what are your scrips?
seph
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