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<P><FONT SIZE=2 FACE="Arial">I know this has been asked many times, but I still cannot find the answer that works for me. Maybe some one can some day put some docs on the wiki or something?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I would like to know the definitive way to modify tickets via email - I'm especially concerned with resolving them. I tried using "%RT RESOLVE <ticket number>" but that just puts a reply in the ticket with that text.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I then tried using the enhanced-mailgate instead of rt-mailgate, but that seems to only work with version 2 (looks like Email.pm has changed in RT 3). The thread for that is found here: <A HREF="http://lists.fsck.com/pipermail/rt-users/2003-January/011843.html">http://lists.fsck.com/pipermail/rt-users/2003-January/011843.html</A></FONT></P>
<P><FONT SIZE=2 FACE="Arial">I have RT 3.0.9 running. Any suggestions?</FONT>
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<P><I><FONT SIZE=2 FACE="Arial">Paul</FONT></I>
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