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Hello,<BR>
<BR>
I have searched the email archives for a solution to this problem, but have not found a relevant solution. The mailer appears to be working fine, i.e. mail sent to mailgate ends up in RT, RT creates a ticket and reply to requestor works when the ticket is created. But, when any replies or resolve action is taken, and send to requestor is indicated, no email gets sent. The error logs show:<BR>
<BR>
[Fri Mar 26 20:29:53 2004] [info]: RT::Scrip=HASH(0x9aa869c): Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:346)<BR>
<BR>
[Fri Mar 26 20:29:53 2004] [info]: <rt-3.0.9-29-121.14.1890339758231@systransoft.com> #29/121 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)<BR>
<BR>
[Fri Mar 26 20:29:54 2004] [info]: <<A HREF="mailto:rt-3.0.9-29-121.14.1890339758231@systransoft.com">rt-3.0.9-29-121.14.1890339758231@systransoft.com</A>><BR>
No recipients found. Not sending.<BR>
(/opt/rt3/lib/RT/Action/SendEmail.pm:257)<BR>
<BR>
This has not worked since install, and this is a new installation with the following:<BR>
RH9, perl 5.8.3, postgresql-7.4.2, RT 3.0.9, sendmail-8.12.8-9.90.<BR>
<BR>
I have seen the previous emails about "Set($NotifyActor, 1);". I have had this set from initial configuration.<BR>
<BR>
The requestor is not the owner of the ticket.<BR>
<BR>
Any help you can provide will be greatly appreciated!<BR>
<BR>
-John<BR>
<BR>
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