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<p class=MsoNormal><font size=4 color=navy face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:navy'>I am running RT3 and cannot get an inbound
email to open a ticket. </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>I have added /etc/aliases:</span></font></u></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'># rt mail forwarding</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>rt:
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt.nubrid</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>ges.com/"</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>rt-comment:
"|/opt/rt3/bin/rt-mailgate --queue general --action comment --url
http://rt.nubridges</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>.com/"</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>I have added a soft link in
smrch</span></font></u></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>When I send an email to rt@rt.nubridges.com</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Here is the sendmail logfiles:</span></font></u></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Apr 1 </span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>20:22:38</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> rt sendmail[9000]:
i321Mcv8009000: from=<PKnowles@nubridges.com>, size=1764, class=0, nrcpts=1,
msgid=<3430B9A60E93564FAB3B5861335CBDCF01470676@germanium.numethods.com>,
proto=ESMTP, daemon=MTA, relay=germanium.numethods.com [10.0.26.97]</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Apr 1 </span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>20:22:39</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> rt sendmail[9001]:
i321Mcv8009000: to="|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://rt.nubridges.com/", ctladdr=<rt@rt.nubridges.com>
(8/0), delay=</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>00:00:01</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>, xdelay=</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>00:00:01</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>, mailer=prog, pri=31970, dsn=5.3.0, stat=unknown mailer error 255</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Apr 1 </span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>20:22:39</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> rt sendmail[9001]:
i321Mcv8009000: i321Mdv8009001: DSN: unknown mailer error 255</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Outbound email is working fine.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Any guidance would be appreciated,</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Phillip Knowles</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=black
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:windowtext'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Phillip Leremi<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><font size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'>Friday, March 26, 2004</span></font><font size=2
color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> </span></font><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext'>4:35 AM</span></font><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'><br>
<b><span style='font-weight:bold'>To:</span></b> rt-users@lists.fsck.com<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com; Ruslan U. Zakirov<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Re:
rt-mailgate problems</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
seph wrote:<br>
<br>
</span></font></p>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre
style='margin-left:.5in' wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>i can't create ticket via email, I have done aliases in /etc/aliases</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>and i did smrch, i have tryed to debug but the log is empty.</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre></blockquote>
<pre style='margin-left:.5in' wrap=""><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>At least the first several steps are covered group. Could you include</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>your MTA logs? </span></font></pre>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'>yes here it is:<br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Mar 25 </span></font><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>16:36:31</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17164]: user 500
attempted to rebuild the alias map<br>
Mar 25 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>16:36:36</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17166]: alias
database /etc/aliases rebuilt by root<br>
Mar 25 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>16:36:36</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17166]:
/etc/aliases: 67 aliases, longest 194 bytes, 1412 bytes total<br>
Mar 25 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>16:36:48</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17197]:
i2PEamcD017197: from=<<a href="mailto:darren@ReportStar.net">darren@ReportStar.net</a>>,
size=1829, class=0, nrcpts=1, msgid=<<a
href="mailto:013b01c41278$f4ca9870$1500a8c0@reportstar">013b01c41278$f4ca9870$1500a8c0@reportstar</a>>,
proto=ESMTP, daemon=MTA, relay=phillip [127.0.0.1]<br>
Mar 25 16:36:48 phillip sendmail[17198]: i2PEamcD017197:
to="/opt/rt3/bin/rt-mailgate --queue support --action correspond --url <a
href="http://192.168.0.104/">http://192.168.0.104/</a>" rt-comment
:"/opt/rt3/bin/rt-mailgate --queue support --action comment --url <a
href="http://192.168.0.104/">http://192.168.0.104/</a>", ctladdr=<<a
href="mailto:rt@localhost">rt@localhost</a>> (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=*file*, pri=32001, dsn=5.0.0, stat=Can't create output<br>
Mar 25 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>16:36:48</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17198]:
i2PEamcD017197: i2PEamcD017198: DSN: Can't create output<br>
Mar 25 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>16:36:50</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17198]:
i2PEamcD017198: to=<<a href="mailto:darren@ReportStar.net">darren@ReportStar.net</a>>,
delay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>00:00:02</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>, xdelay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:02</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>,
mailer=esmtp, pri=33025, <a href="http://relay=fw.reportstar.net">relay=fw.reportstar.net</a>.
[196.22.194.226], dsn=2.0.0, stat=Sent (Ok: queued as 54D381251E7)<br>
Mar 26 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>04:02:04</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17521]:
i2Q224M2017521: from=root, size=2397, class=0, nrcpts=1, msgid=<<a
href="mailto:200403260202.i2Q224M2017521@phillip.reportstar.net">200403260202.i2Q224M2017521@phillip.reportstar.net</a>>,
<a href="mailto:relay=root@localhost">relay=root@localhost</a><br>
Mar 26 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>04:02:04</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17524]:
i2Q224cD017524: from=<<a href="mailto:root@phillip.reportstar.net">root@phillip.reportstar.net</a>>,
size=2707, class=0, nrcpts=1, msgid=<<a
href="mailto:200403260202.i2Q224M2017521@phillip.reportstar.net">200403260202.i2Q224M2017521@phillip.reportstar.net</a>>,
proto=ESMTP, daemon=MTA, relay=phillip [127.0.0.1]<br>
Mar 26 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>04:02:04</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17521]: i2Q224M2017521:
to=root, ctladdr=root (0/0), delay=</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>00:00:00</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>, xdelay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>,
mailer=relay, pri=30055, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent
(i2Q224cD017524 Message accepted for delivery)<br>
Mar 26 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>04:02:04</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[17525]:
i2Q224cD017524: to=<<a href="mailto:root@phillip.reportstar.net">root@phillip.reportstar.net</a>>,
ctladdr=<<a href="mailto:root@phillip.reportstar.net">root@phillip.reportstar.net</a>>
(0/0), delay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>00:00:00</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>, xdelay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>,
mailer=local, pri=32933, dsn=2.0.0, stat=Sent<br>
Mar 26 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:33:10</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[18522]: alias
database /etc/aliases rebuilt by root<br>
Mar 26 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>11:33:10</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> phillip sendmail[18522]:
/etc/aliases: 67 aliases, longest 194 bytes, 1412 bytes total</span></font><br>
<br>
</p>
<pre style='margin-left:.5in' wrap=""><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'>Have you tried running the mailgate from the command</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>line?</span></font></pre><pre style='margin-left:.5in'><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'>no i haven't ?<br>
<br>
</span></font></p>
<pre style='margin-left:.5in' wrap=""><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'>seph</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<br>
</span></font></p>
<pre style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>-- </span></font></pre><pre style='margin-left:.5in'><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Kind Regards,</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Phillip</span></font></pre><pre style='margin-left:
.5in'><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Phillip Leremi</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Tel: 011 884 7633</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Fax: 011 883 5805</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><a href="mailto:phillip@reportstar.net">phillip@reportstar.net</a></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><a href="http://www.reportstar.net">www.reportstar.net</a></span></font></pre></div>
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