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<P><FONT SIZE=2 FACE="Arial">Question for you,</FONT>
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<P><FONT SIZE=2 FACE="Arial">My techs use the "Quick Search" New items from the main page, however, when a customer replies to their own ticket before it was opened by a tech, then the ticket is moved out of the "New" column because it is now open but owned by Nobody. Now these tickets end up in the "Open" column and end up getting lost for a while until I change the status back to "New". Has anyone else come across this situation? If so, do you have any suggestions to avoid this?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Thanks,</FONT>
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<P><B><FONT FACE="Arial">Nicolas Kravec</FONT></B>
<BR><FONT FACE="Arial">2G/3G Development Environment Support</FONT>
<BR><FONT FACE="Arial">Ericsson Canada inc.</FONT>
<BR><FONT FACE="Arial">Tel: +1 (514) 345 7900 x2302</FONT>
<BR><FONT FACE="Arial">Fax: +1 (514) 345 6113</FONT>
<BR><U><FONT COLOR="#0000FF" FACE="Arial"><A HREF="Mailto:nick.kravec@ericsson.ca">Mailto:nick.kravec@ericsson.ca</A></FONT></U>
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