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<TITLE>RE: Email Link to Ticket doesn't work</TITLE>
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<P><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">Hadn't heard back on this issue, but a developer on our team figured it out (in case others have the same issue). Here is the fix for my particular question.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Fix was to replace</FONT>
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<P><FONT SIZE=2 FACE="Courier New"><FORM METHOD=POST ACTION="<% (UNIVERSAL::can($r, 'uri') && ($r->uri) =~ </FONT>
<BR><FONT SIZE=2 FACE="Courier New">m!.*/(.*)!) %>" ></FONT>
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<P><FONT SIZE=2 FACE="Courier New">with</FONT>
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<P><FONT SIZE=2 FACE="Courier New"><FORM METHOD=POST ACTION="<% (UNIVERSAL::can($r, 'uri') && ($r->uri)) . </FONT>
<BR><FONT SIZE=2 FACE="Courier New">(UNIVERSAL::can($r, 'args') && ("?" . $r->args)) %>" ></FONT>
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<P><FONT SIZE=2 FACE="Courier New">in web/html/Elements/Login</FONT>
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<P><I><FONT SIZE=2 FACE="Arial">Paul</FONT></I>
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<P><FONT FACE="Arial"><SPAN LANG="en-us"></SPAN></FONT><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Tahoma">-----Original Message-----</FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">From: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Paul Barmaksezian </FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">Sent: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Monday, March 22, 2004 11:44 AM</FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">To: </FONT></B> <FONT SIZE=1 FACE="Tahoma">'rt-users@lists.bestpractical.com'</FONT></SPAN>
<BR><SPAN LANG="en-us"><B><FONT SIZE=1 FACE="Tahoma">Subject: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Email Link to Ticket doesn't work</FONT></SPAN>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I searched the archives for this and found a similar issue, but the resolution did not work for me, so I'll ask again.</FONT></SPAN>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">When a new ticket is created (or one is modified), a link to that ticket is sent to the user or admin. If the user is not already logged into RT, the link will bring him to the login page. But, after logging in, we receive an error (RT Error No ticket specified). If, however, we are already logged in, it works fine.</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I was told to change CGI.pm for this and I did, but it didn't work. Any help?</FONT></SPAN>
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<P><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial">Paul</FONT></I></SPAN>
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