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Hello,<br>
<br>
I can not create tickets from e-mail, I get 2 bounces for each mail:<br>
<ol>
<li>RT couldn't find the queue: General</li>
<li>No permission to create tickets in the queue ''.</li>
</ol>
When I simulate sendmail running the rt-mailgate from the command line,
it
works flawlessly: the queue is found and the ticket is created no
problem:<br>
<blockquote><tt>[root@corona root]#<b> sudo -u mail cat /tmp/testopen1
| /opt/rt3/bin/rt-mailgate --debug --queue General --action correspond
--url <a class="moz-txt-link-freetext" href="http://localhost">http://localhost</a></b></tt><tt><b><a class="moz-txt-link-freetext"
href="http://localhost"></a></b></tt><br>
<tt>Connecting to <a class="moz-txt-link-freetext" href="http://localhost/REST/1.0/NoAuth/mail-gateway">http://localhost/REST/1.0/NoAuth/mail-gateway</a> at
/opt/rt3/bin/rt-mailgate line 444, <> chunk 1.<br>
ok<br>
Ticket: 16<br>
Queue: General<br>
...</tt><br>
</blockquote>
The web interface also works without a glitch.<br>
<br>
BTW, when I specify a wrong queue in the <tt>/opt/rt3/bin/rt-mailgate </tt>command
above, the response is different -- the error message and no bounce
mails are created.<br>
<br>
Dear RT gurus, please help, I am officially stuck.What in the world
could be the difference between
running from sendmail and running from the command line?<br>
<br>
Thanks in advance,<br>
Alex<br>
<br>
My system details:<br>
<blockquote>RT-3.0.10, RTFM RTFM-2.0.4pre1<br>
mod_fastcgi-2.4.0<br>
perl v5.8.0 built for i386-linux-thread-multi<br>
sendmail-8.12.8-9.80<br>
MySQL 4.0.18<br>
apache 2.0.40-8<br>
RedHat 8.0<br>
</blockquote>
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