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<DIV><FONT face=Arial size=2>Hi all,</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I would like some help, if possible with a problem
I'm having with RT 2.0.15.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I'm currently on holiday abroad away from my
systems base and there seems to be a password error with my RT account. I can
currently access tickets one-by-one as an ordinary user, but am unable to do
anything in an administrative manner. Is there any way I can enable admin
priveliges and/or access all tickets with replying abilities.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>My staff back there do not have access as I have
locked the computer and they do not have the necessary knowledge to reset the
password.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My boxes are generic loaded Red Hat, WinXP, Win
2003 Advanced Server, I normally load following the docs to the letter and
refer later only if probs occur. My knowledge is nil, I'm only a very advanced
Windows troubleshooter, no certification on other systems.</FONT></DIV>
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<DIV><FONT face=Arial size=2>Thank you for your time.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Looking forward to an early and positive
reply.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike Smith<BR>SysAdmin - Mememsha Connect<BR>P.S. I
handle all RT tickets, hence this problem.</FONT></DIV>
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