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<TITLE>Ticket Search: Total tickets found not what is displayed in details</TITLE>
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<P><FONT SIZE=2 FACE="Arial">Running RT 3.0.9. on the Ticket Search page, there are times where the Title will say, for example, "Found 6 tickets" but the details only show 5 or 4 tickets.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I have noticed this happens when tickets are merged - it seems like the total count includes the merged ticket, but the details (the ticket listings) does not show it. I'm guessing the total should not count the merged ticket either.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I'm not sure what other situation can cause this. I've been browsing the Listing.html file - there is some code below that gets the ticket count, but I'm not sure how to fix this. Any help?</FONT></P>
<P><FONT SIZE=2 FACE="Arial"> ProcessSearchQuery(ARGS=>\%ARGS);</FONT>
<BR><FONT SIZE=2 FACE="Arial"> $session{'tickets'}->RedoSearch();</FONT>
<BR><FONT SIZE=2 FACE="Arial"> if ( $session{'tickets'}->DescribeRestrictions()) {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> $ticketcount = $session{tickets}->CountAll();</FONT>
<BR><FONT SIZE=2 FACE="Arial"> $title = loc('Found [quant,_1,ticket]', $ticketcount);</FONT>
<BR><FONT SIZE=2 FACE="Arial"> } else {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> $title = loc("Find tickets");</FONT>
<BR><FONT SIZE=2 FACE="Arial"> }</FONT>
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<P><I><FONT SIZE=2 FACE="Arial">Paul</FONT></I>
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