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<TITLE>[rt-users] Prob with rt-mailgate on new rt3</TITLE>
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<P><STRONG></STRONG>
<DIV id=idOWAReplyText53185 dir=ltr>
<DIV dir=ltr><FONT color=#000000 size=2>--queue Smart Tools </FONT></DIV>
<DIV dir=ltr><FONT size=2></FONT> </DIV>
<DIV dir=ltr><FONT size=2></FONT> </DIV>
<DIV dir=ltr><FONT size=2>I believe "Smart Tools" needs a
quote.</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
on behalf of Gordon Campbell<BR><B>Sent:</B> Mon 4/26/2004 4:23 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Prob with
rt-mailgate on new rt3<BR></FONT><BR></DIV>
<DIV>
<P><FONT size=2>I'm having a little problem with getting the rt-mailgate to work
on a<BR>new install of rt3. I'm running RT 3.0.9 on FreeBSD 5.2.1 with
Apache<BR>1.3.29. I installed rt3 from the ports collection, and while
everything<BR>worked fine on the test server I setup, when I set it up on the
actual<BR>production box I couldn't get email to come into the system
correctly.<BR>The mail is attempted to deliver, but fails and then after a few
hours<BR>of trying I get this error email
back:<BR>------------------------------------------------------------------------------------<BR>Can't
open Tools: No such file or directory at<BR>/usr/local/rt3/bin/rt-mailgate line
434.<BR>RT server error.<BR>The RT server which handled your email did not
behave as expected. It said:<BR>temporary
failure<BR>"|/usr/local/rt3/bin/rt-mailgate --queue Smart Tools --action
correspond<BR>--url <A
href="http://helpdesk.example.com./">http://helpdesk.example.com./</A>"...
Deferred:<BR>prog mailer (/bin/sh) exited with
EX_TEMPFAIL<BR>------------------------------------------------------------------------------------<BR>I'm
at a loss to figure out what's wrong, has anyone seen this problem<BR>before?
The only thing I could think of was that perhaps I can't have<BR>spaces in queue
names?<BR>Any help would be very much
appreciated.<BR><BR>Gordon<BR>----------------------------<BR>Gordon
Campbell<BR>Network Engineer<BR>RM
Australasia<BR>(08)92292255<BR>_______________________________________________<BR><A
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>RT
Developer and Administrator training is coming to LA, DC and Frankfurt this
spring and summer.<BR><A
href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</A><BR><BR>Sign
up early, as class space is limited.<BR></FONT></P></DIV>
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