<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have </span></font><b><span style='font-weight:bold'>Apache
version 2.0.48</span></b>, perl 5.8.3, mod_perl.i386 0:1.99_12-2<o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I installed RT following the README, and the Draft Manual of
RT. It compiles and install, and I test the dependencies, and seems everything ok.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>But when I started the apache gives an error, and it doesn’t
start:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[error] Can't locate Apache/Constants.pm in @INC<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any help would be appreciated,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This is the part of my httpd.conf<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><VirtualHost 172.16.0.2:80><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> ServerName rt.polaris<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> DocumentRoot /opt/rt3/share/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> AddDefaultCharset UTF-8<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> Alias /NoAuth/images/
/opt/rt3/share/html/NoAuth/images/<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> # this line applies to Apache2+mod_perl2 only<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> PerlModule Apache2 Apache::compat<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> PerlModule Apache::DBI<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> PerlRequire /opt/rt3/bin/webmux.pl<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> # this section applies to Apache2+mod_perl2 only<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <FilesMatch "\.html$"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> SetHandler perl-script<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> PerlHandler RT::Mason<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </FilesMatch><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <LocationMatch "/Attachment/"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> SetHandler perl-script<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> PerlHandler RT::Mason<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </LocationMatch><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <LocationMatch "/REST/"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> SetHandler perl-script<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> PerlHandler RT::Mason<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </LocationMatch><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'></VirtualHost><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>- Iomar<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=320
style='width:240.0pt'>
<tr>
<td style='padding:0in 0in 0in 0in'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=right
width=320 style='width:240.0pt'>
<tr>
<td style='padding:0in 0in 0in 0in'>
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=320
style='width:240.0pt;border:solid #666666 1.0pt'>
<tr height=1 style='height:.75pt'>
<td width="100%" height=1 bgcolor=white style='width:100.0%;border:none;
background:white;padding:.75pt .75pt .75pt .75pt;height:.75pt'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
width="100%" style='width:100.0%'>
<tr>
<td style='padding:.75pt .75pt .75pt 3.15pt'>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:
10.0pt;font-family:Verdana'><a href="http://www.commoca.com"
target="_blank"><span style='text-decoration:none'><img border=0
width=205 height=64 id="_x0000_i1025"
src="cid:image001.gif@01C42DF4.A17AB460"></span></a><o:p></o:p></span></font></p>
</td>
<td style='padding:.75pt 3.15pt .75pt .75pt'>
<p class=MsoNormal align=right style='text-align:right'><font size=1
color="#400080" face=Verdana><span style='font-size:7.0pt;font-family:
Verdana;color:#400080'><a href="http://www.commoca.com" target="_blank"><font
color="#400080"><span style='color:#400080;text-decoration:none'>Making
Communications Personal™</span></font></a><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=1 face="Times New Roman"><span
style='font-size:1.0pt'><o:p></o:p></span></font></p>
</td>
<td height=1 bgcolor=white style='border:none;background:white;
padding:.75pt .75pt .75pt .75pt;height:.75pt'>
<p class=MsoNormal><font size=1 face="Times New Roman"><span
style='font-size:1.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td colspan=2 style='border:none;padding:.75pt .75pt .75pt .75pt'>
<table class=MsoNormalTable border=0 cellpadding=0 align=right
width="100%" style='width:100.0%' height="100%">
<tr height=1 style='height:.75pt'>
<td height=1 valign=top style='padding:.75pt .75pt 2.55pt 2.55pt;
height:.75pt'>
<p class=MsoNormal><b><font size=1 color="#400080" face=Verdana><span
style='font-size:8.0pt;font-family:Verdana;color:#400080;font-weight:
bold'>Iomar Vargas</span></font></b><font size=1 color="#400080"
face=Verdana><span style='font-size:8.0pt;font-family:Verdana;
color:#400080'><br>
<i><span style='font-style:italic'>Software Engineer</span></i> <o:p></o:p></span></font></p>
</td>
<td height=1 valign=top style='padding:.75pt 2.55pt 2.55pt .75pt;
height:.75pt'>
<p class=MsoNormal align=right style='text-align:right'><b><font
size=1 color="#400080" face=Verdana><span lang=ES-TRAD
style='font-size:8.0pt;font-family:Verdana;color:#400080;font-weight:
bold'>Commoca, Inc.</span></font></b><font size=1 color="#400080"
face=Verdana><span lang=ES-TRAD style='font-size:8.0pt;font-family:
Verdana;color:#400080'><br>
</span></font><font size=1 color="#400080" face=Verdana><span
style='font-size:8.0pt;font-family:Verdana;color:#400080'><a
href="http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=Suite+3&csz=Mayagüez%2C+PR+00680&country=us"
target="_blank"><font color="#400080"><span lang=ES-TRAD
style='color:#400080;text-decoration:none'>Calle Méndez Vigo #68 Este<br>
Suite 3<br>
Mayagüez, PR 00680</span></font></a></span></font><font size=1
color="#400080" face=Verdana><span style='font-size:8.0pt;font-family:
Verdana;color:#400080'> <span lang=ES-TRAD><o:p></o:p></span></span></font></p>
</td>
</tr>
<tr height=1 style='height:.75pt'>
<td height=1 valign=bottom style='padding:.75pt .75pt 2.55pt 2.55pt;
height:.75pt'>
<p class=MsoNormal><font size=1 color="#400080" face=Verdana><span
style='font-size:8.0pt;font-family:Verdana;color:#400080'><a
href="mailto:ivargas@commoca.com" target="_blank"><font color="#400080"><span
style='color:#400080;text-decoration:none'>ivargas@commoca.com</span></font></a>
<o:p></o:p></span></font></p>
</td>
<td height=1 valign=bottom style='padding:.75pt 2.55pt 2.55pt .75pt;
height:.75pt'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
align=right>
<tr>
<td nowrap style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal align=right style='text-align:right'><font size=1
color="#400080" face=Verdana><span style='font-size:8.0pt;font-family:
Verdana;color:#400080'>tel: <br>
fax: <br>
mobile: <o:p></o:p></span></font></p>
</td>
<td nowrap style='padding:.75pt .75pt .75pt 2.55pt'>
<p class=MsoNormal align=right style='text-align:right'><font size=1
color="#400080" face=Verdana><span style='font-size:8.0pt;font-family:
Verdana;color:#400080'>787-834-0011<br>
787-834-0020<br>
787-379-0968 <o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal align=right style='text-align:right'><font size=1
color="#400080" face=Verdana><span style='font-size:8.0pt;font-family:
Verdana;color:#400080'><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=1 face="Times New Roman"><span
style='font-size:1.0pt'><o:p></o:p></span></font></p>
</td>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td style='padding:0in 0in 0in 0in'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%"
style='width:100.0%'>
<tr>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><a href="http://www.plaxo.com/signature"
target="_blank"><i><font size=1 color="#777777" face=Verdana><span
style='font-size:7.0pt;font-family:Verdana;color:#777777;font-style:italic;
text-decoration:none'>Signature powered by Plaxo</span></font></i></a><o:p></o:p></span></font></p>
</td>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal align=right style='text-align:right'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><a
href="http://www.plaxo.com/signature" target="_blank"><i><font size=1
color="#777777" face=Verdana><span style='font-size:7.0pt;font-family:Verdana;
color:#777777;font-style:italic;text-decoration:none'>Want a signature like
this?</span></font></i></a><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=1 face="Times New Roman"><span
style='font-size:1.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><a
href="https://www.plaxo.com/add_me?u=21475188463&v0=682693&k0=661345780"
target="_blank"><i><font size=1 color="#777777" face=Verdana><span
style='font-size:7.0pt;font-family:Verdana;color:#777777;font-style:italic;
text-decoration:none'>Add me to your address book...</span></font></i></a><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>