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<DIV><SPAN class=214565214-10062004><FONT face=Arial color=#0000ff size=2>I ran
into this same problem. </FONT></SPAN></DIV>
<DIV><FONT face=Arial><FONT size=2><FONT color=#0000ff><SPAN
class=214565214-10062004>I found </SPAN><SPAN
class=214565214-10062004><FONT>that documents created with later versions
(unknown what version) of Acrobat would not open with earlier versions (4.0
and earlier) of Reader. Opening the document with 5.0 and later worked.
Odd...</FONT></SPAN></FONT></FONT></FONT></DIV>
<DIV><SPAN class=214565214-10062004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=214565214-10062004><FONT face=Arial color=#0000ff size=2>Of
course, your mileage may vary, this email filled by weight not volume, contents
may have settled during shipping.</FONT></SPAN></DIV>
<DIV> </DIV>
<P><FONT face=Arial size=2>James H. Smith II NNCSE NNCDS</FONT> <BR><FONT
face=Arial size=2>Senior Systems Engineer</FONT> <BR><FONT face=Arial
size=2>First Call Response Center Team Lead</FONT> <BR><FONT face=Arial
size=2>The Presidio Corporation</FONT> </P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Parimala Ramdas
[mailto:Parimala.Ramdas@Zoran.com]<BR><B>Sent:</B> Wednesday, June 09, 2004
2:46 PM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B>
[rt-users] pdf file attachment<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a weird problem with <SPAN
class=SpellE>pdf</SPAN> files. Whenever I try to open it, it asks me for a
Password saying that this file is protected. The headers for this
file<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Content-Type: application/<SPAN
class=SpellE>pdf</SPAN>;<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">name</SPAN></FONT></SPAN><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial"> = “<SPAN
class=SpellE>guide.pdf</SPAN>”<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Content-Disposition:
inline<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">filename</SPAN></FONT></SPAN><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial"> = “<SPAN
class=SpellE>guide.pdf</SPAN>”<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Content-Transfer-Encoding:
base64<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Is this <SPAN
class=SpellE>allright</SPAN>? I haven’t used attachments in RT so far… I have
problems with <SPAN class=SpellE>pdf</SPAN> and <SPAN
class=SpellE>tar.gz</SPAN> as specified in an earlier mail. I would like to
know if this is an RT problem. Any help will be
appreciated.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">System
info:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=SpellE><SPAN class=GramE><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">linux</SPAN></FONT></SPAN></SPAN><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial"> i686<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=GramE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">apache</SPAN></FONT></SPAN><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">
1.3.27<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=SpellE><SPAN class=GramE><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">mysql</SPAN></FONT></SPAN></SPAN><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">
3.23.55<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><SPAN class=SpellE><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">mod_perl</SPAN></FONT></SPAN><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial"> 1.27<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">rt
2.1.88<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks,
Parimala<o:p></o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>