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<P><FONT SIZE=2 FACE="Arial">Hi all,</FONT>
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<P><FONT SIZE=2 FACE="Arial">I've recently got RT3 working after management decided we needed a workflow system again (previously used RT2) and we really want to use the Approval system but i'm a bit confused on exactly how to set it up.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Here is my situation.</FONT>
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<P><FONT SIZE=2 FACE="Arial">We have One Queue called Webdev - this has both an e-mail gateway and web interface attached to it - what we want is that if someone create's a ticket via either of these methods, it goes to one (or two?) users Approval (and e-mail this user(s)) to let them know about the new ticket requiring approval - once this user(s) has logged into RT to approve the ticket, I'd like it to e-mail an address to say that there is a new ticket to work on.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Is there anyway in which I can do this - could anyone explain to me step by step how it is possible (or just give me the code for it or something similar that I can look at?).</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Any help is appreciated.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Cheers</FONT>
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<P><FONT SIZE=2 FACE="Courier New">---------</FONT>
<BR><FONT SIZE=2 FACE="Courier New">James Little</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Web Development</FONT>
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