<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1400" name=GENERATOR></HEAD>
<BODY>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>Hey
Everyone,</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>Here's my
system:</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>RT
3.0.8</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>Perl
5.8.4</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>mod_perl
1.29</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>apache
1.3.29</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>RH
Enterprise</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>I was having the
problem with attachments becoming corrupted after a short while after an apache
restart, which I fixed by upgrading from Perl 5.8.0 to 5.8.4 and then rebuilding
mod_perl and apache. So life was good! :-) I've been creating
test tickets like crazy and every once in a while when I add an attactment to a
ticket and then create the ticket, there is no link on the
Display.html for that attachment in the ticket. The attachment seems to be
there, but the 'Download <name of attachment> size' link isn't there for
that attachment. Also, the attachment itself isn't listed in the
'Attachments' box either. I've created test tickets with multiple
attachments, and other attachments in the same ticket are uploaded
correctly. It seems like it happens to mostly word documents, but
certainly not all word documents. And it's repeatable with the same darn
attachment. Anyone ever see this before? Any fixes out
there?</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>Thanks for your help
in advance!</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>Mike
Ridilla</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>System
Admin</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>Global Compliance
Services</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV></BODY></HTML>