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<TITLE>Attachments, attachments, wherefore art thou attachmets?</TITLE>
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<DIV><SPAN class=959241620-15062004><FONT face=Arial
size=2>Damien,</FONT></SPAN></DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial size=2>I'm having a similar
problem. I just installed RT and I've been creating test tickets
like crazy and every once in a while when I add an attactment to a
ticket and then create the ticket, there is no link on the
Display.html for that attachment in the ticket. The attachment seems to be
there, but the 'Download <name of attachment> size' link isn't there for
that attachment. Also, the attachment itself isn't listed in the
'Attachments' box either. I've created test tickets with multiple
attachments, and other attachments in the same ticket are uploaded
correctly. It seems like it happens to mostly word documents, but
certainly not all word documents. And it's repeatable with the same darn
attachment. I have no idea what's causing it. Anyone? Maybe
please? :-)</FONT></SPAN></DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial size=2>My
system:</FONT></SPAN><SPAN class=959241620-15062004></DIV>
<DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>RT
3.0.8</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>Perl
5.8.4</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>mod_perl
1.29</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>apache
1.3.29</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004><FONT face=Arial size=2>RH
Enterprise</FONT></SPAN></DIV>
<DIV><SPAN class=323433919-15062004></SPAN> </DIV></SPAN></DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial size=2>Thanks in
advance!</FONT></SPAN></DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial size=2>Mike
Ridilla</FONT></SPAN></DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial
size=2> </FONT></SPAN></DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial size=2>System
Admin</FONT></SPAN></DIV>
<DIV><SPAN class=959241620-15062004><FONT face=Arial size=2>Global Compliance
Services</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Lederer, Damien
[mailto:Damien.Lederer@itsa.gov.au]<BR><B>Sent:</B> Tuesday, March 09, 2004
1:16 AM<BR><B>To:</B> 'rt-users@lists.bestpractical.com'<BR><B>Subject:</B>
[rt-users] Attachments, attachments, wherefore art thou
attachmets?<BR><BR></FONT></DIV>
<P><FONT face=Arial size=2>Friends,</FONT> </P>
<P><FONT face=Arial size=2>Once again, I want to say that RT is such a great
tool and a big thank you to all the people who's contributed to its
success.</FONT></P>
<P><FONT face=Arial size=2>I've almost got our RT implementation to production
state, but we now have just one niggling little injury that somebody might be
kind enough to offer some thoughts on. I've searched through the list
and can find somewhat similar problems, but nobody seems to suffer exactly the
same symptoms.</FONT></P>
<P><FONT face=Arial size=2>When I create a ticket I can add one or more
attachments to it. This works fine and the attachments can be downloaded
afterwards (ie, they are not corrupt). However the problem is that when
I edit a ticket using "Jumbo" and add other attachments they simply do not
appear in the Attachments box. The comment appears in the comments list,
but the attachment is completely absent. There are no errors thrown up
in the log. It was as if I never even added a filename to the "Attach:"
field under Jumbo.</FONT></P>
<P><FONT face=Arial size=2>Would anybody have encountered a similar
problem? Does anybody have any suggestions for a) fixing it, or b)
debugging it.</FONT></P>
<P><FONT face=Arial size=2>The box:</FONT> <BR><FONT face=Arial size=2>Sun
Ultra-2, 1GB memory</FONT> <BR><FONT face=Arial size=2>Solaris 8</FONT>
<BR><FONT face=Arial size=2>RT 3.0.9</FONT> <BR><FONT face=Arial size=2>Perl
5.8.0</FONT> </P><BR><BR>
<P><FONT face=Arial size=2>Damien Lederer</FONT> </P>
<P><FONT face=Arial size=2>Solaris Administrator</FONT> <BR><FONT face=Arial
size=2>ITSA Information Technology</FONT> </P></BLOCKQUOTE></BODY></HTML>