<DIV>Hi</DIV>
<DIV> </DIV>
<DIV>I have a fresh install of RT 3.0.11 on Tao Linux running on Postgres and modperl1. When I try to create a ticket , i get the following error</DIV>
<DIV> </DIV>
<DIV>
<TABLE cellSpacing=0 cellPadding=1 border=0>
<TBODY>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>error:</B> </FONT></TD>
<TD vAlign=top align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2>Unrecognised line: <A href="mailto:xyz@intelsat.com">xyz@intelsat.com</A> at /opt/rt3/lib/RT/EmailParser.pm line 404<BR></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>context:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2>
<TABLE cellSpacing=0 cellPadding=0 border=0>
<TBODY>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>...</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>187:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2># whether they should generate a full stack trace (confess() and cluck())</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>188:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2># or simply report the caller's package (croak() and carp()), respectively.</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>189:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2># confess() and croak() die, carp() and cluck() warn.</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>190:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>191:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><FONT color=red>sub croak { die shortmess @_ }</FONT></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>192:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2>sub confess { die longmess @_ }</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>193:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2>sub carp { warn shortmess @_ }</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>194:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2>sub cluck { warn longmess @_ }</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>195:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>...</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR></TBODY></TABLE></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>code stack:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT face="Verdana, Arial, Helvetica, sans-serif" size=-2>/usr/lib/perl5/5.8.0/Carp.pm:191<BR>/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:122<BR>/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:182<BR>/opt/rt3/lib/RT/EmailParser.pm:404<BR>/opt/rt3/lib/RT/User_Overlay.pm:599<BR>/opt/rt3/lib/RT/Ticket_Overlay.pm:487<BR>/opt/rt3/lib/RT/Interface/Web.pm:346<BR>/opt/rt3/share/html/Ticket/Display.html:72<BR>/opt/rt3/share/html/Ticket/Create.html:255<BR>/opt/rt3/share/html/autohandler:196</FONT></TD></TR></TBODY></TABLE></DIV>
<P> </P>
<P>raw error:</P>
<P>Unrecognised line: <A href="mailto:xyz@intelsat.com">xyz@intelsat.com</A> at /opt/rt3/lib/RT/EmailParser.pm line 404</P>
<P><BR>Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131<BR>HTML::Mason::Exceptions::rethrow_exception('Unrecognised line: <A href="mailto:xyz@intelsat.com">xyz@intelsat.com</A> at /opt/rt3/lib/RT/EmailParser.pm line 404^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191<BR>Carp::croak('Unrecognised line: <A href="mailto:xyz@intelsat.com'">xyz@intelsat.com'</A>) called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122<BR>Mail::Address::_tokenise(<A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>) called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182<BR>Mail::Address::parse('Mail::Address', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>) called at /opt/rt3/lib/RT/EmailParser.pm line 404<BR>RT::EmailParser::ParseAddressFromHeader('', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>) called at /opt/rt3/lib/RT/User_Overlay.pm line 599<BR>RT::User::LoadOrCreateByEmail('RT::User=HASH(0x9542d3c)', <A
href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>) called at /opt/rt3/lib/RT/Ticket_Overlay.pm line 487<BR>RT::Ticket::Create('RT::Ticket=HASH(0x952d4dc)', 'Requestor', 'ARRAY(0x85f6dac)', 'TimeEstimated', undef, 'Cc', 'ARRAY(0x85f6e0c)', 'Subject', 'test', 'Status', 'new', 'FinalPriority', 0, 'TimeLeft', '', 'Queue', 'General', 'AdminCc', 'ARRAY(0x85f6e6c)', 'Owner', '', 'MIMEObj', 'MIME::Entity=HASH(0x9539e0c)', 'InitialPriority', 0, 'Starts', '1970-01-01 00:00:00', 'TimeWorked', '', 'Due', '1970-01-01 00:00:00') called at /opt/rt3/lib/RT/Interface/Web.pm line 346<BR>HTML::Mason::Commands::CreateTicket('Attachments', undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '',
'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /opt/rt3/share/html/Ticket/Display.html line 72<BR>HTML::Mason::Commands::__ANON__('Owner', '', 'DependsOn-new', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'Cc', '', 'InitialPriority', 0, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '', 'AdminCc', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95324b8)', 'Owner', '', 'DependsOn-new', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'Cc', '', 'InitialPriority', 0, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '',
'Status', 'new', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '', 'AdminCc', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068<BR>HTML::Mason::Request::comp(undef, undef, 'Owner', '', 'DependsOn-new', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'Cc', '', 'InitialPriority', 0, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '', 'AdminCc', '') called at /opt/rt3/share/html/Ticket/Create.html line 255<BR>HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Queue', 'General',
'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c90ec0)', 'Status', 'new',
'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074<BR>eval {...} at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068<BR>HTML::Mason::Request::comp(undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760<BR>HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x91d46fc)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /opt/rt3/share/html/autohandler line 196<BR>HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '',
'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c921e0)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068<BR>HTML::Mason::Request::comp(undef, undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '',
'Requestors', <A href="mailto:'xyz@intelsat.com'">'xyz@intelsat.com'</A>, 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297<BR>HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x91d46fc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134<BR>HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x91d46fc)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792<BR>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x91d5b90)', 'Apache=SCALAR(0x91d5824)') called at /opt/rt3/bin/webmux.pl line 138<BR>eval {...} at /opt/rt3/bin/webmux.pl line 138<BR>RT::Mason::handler('Apache=SCALAR(0x91d5824)') called at /dev/null line 0<BR>eval {...} at /dev/null line 0</P>
<P> </P>
<P>I see that this error has been raised before in the mailing list but no one has replied to it.</P>
<P>What am I missing here.</P>
<P> </P>
<P>Thanks in advance</P>
<P>Chimbu</P>
<P> </P>
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