<DIV>I got around the problem by going back a version interms of RT.</DIV>
<DIV>I installed RT3.0.10 and it works fine </DIV>
<DIV> </DIV>
<DIV>Thanks for the help. </DIV>
<DIV> </DIV>
<DIV>regards</DIV>
<DIV>Chimbu<BR><BR><B><I>Paulo Matos <pjsm@fct.unl.pt></I></B> wrote:</DIV>
<BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">On Wed, 16 Jun 2004, Chimbu Thankachan wrote:<BR><BR>> I have a fresh install of RT 3.0.11 on Tao Linux running on Postgres and modperl1. When I try to create a ticket , i get the following error<BR>(...)<BR>><BR>> Unrecognised line: xyz@intelsat.com at /opt/rt3/lib/RT/EmailParser.pm line 404<BR>(...)<BR>> I see that this error has been raised before in the mailing list but no one has replied to it.<BR><BR>Ok. The problem is with perl-5.8.0, take a look at the bottom of:<BR><BR>http://rt3.fsck.com/Ticket/Display.html?id=5286&user=guest&pass=guest<BR><BR>the full explanation is here:<BR><BR>http://lists.fsck.com/pipermail/rt-devel/2004-April/005725.html<BR><BR>and the solution is:<BR><BR>1) upgrade to perl-5.8.3 or later (Recommended)<BR>2) apply the attached patch.<BR><BR>Regards,<BR><BR>--<BR>Paulo Matos<BR>-----------------------------------
----------------------------------<BR>|Sys & Net Admin | Serviço de Informática |<BR>|Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596 |<BR>|Universidade Nova de Lisboa | Fax: +351-21-2948548 |<BR>|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |<BR>----------------------------------- ----------------------------------#<BR># rt-3.0.11-Autocreation_with_name_WorkAround_for_perl5.8.0.patch<BR>#<BR># NOTE: This should only be applied as a workaround if you use perl >= 5.8.0<BR># or <= 5.8.2.<BR>#<BR># * 2004.06.17 Paulo Matos <PAULO.MATOS@FCT.UNL.PT><BR># - Updated to apply directly to stock 3.0.11.<BR>#<BR># * 2004.04.27 Paulo Matos <PAULO.MATOS@FCT.UNL.PT><BR># - Added Encode::_utf8_off so it won't broke Mail::Address<BR># parse() function.<BR>#<BR>diff -uNr rt-3.0.11.orig/lib/RT/Queue_Overlay.pm rt-3.0.11/lib/RT/Queue_Overlay.pm<BR>--- rt-3.0.11.orig/lib/RT/Queue_Overlay.pm 2004-05-24 03:14:26.000000000 +0100<BR>+++ rt-3.0.11/lib/RT/Queue_Overlay.pm 2004-06-17
02:17:43.000000000 +0100<BR>@@ -49,6 +49,7 @@<BR>use RT::Groups;<BR>use RT::ACL;<BR>use RT::EmailParser;<BR>+use Encode;<BR><BR><BR>@ACTIVE_STATUS = qw(new open stalled);<BR>@@ -605,6 +606,7 @@<BR># if the user doesn't exist, we need to create a new user<BR>my $new_user = RT::User->new($RT::SystemUser);<BR><BR>+ Encode::_utf8_off($args{'Email'});<BR>my ( $Address, $Name ) = <BR>RT::EmailParser::ParseAddressFromHeader('', $args{'Email'});<BR><BR>diff -uNr rt-3.0.11.orig/lib/RT/User_Overlay.pm rt-3.0.11/lib/RT/User_Overlay.pm<BR>--- rt-3.0.11.orig/lib/RT/User_Overlay.pm 2004-04-26 23:14:44.000000000 +0100<BR>+++ rt-3.0.11/lib/RT/User_Overlay.pm 2004-06-17 02:18:59.000000000 +0100<BR>@@ -54,6 +54,7 @@<BR>use RT::Principals;<BR>use RT::ACE;<BR>use RT::EmailParser;<BR>+use Encode;<BR><BR><BR># {{{ sub _Accessible <BR>@@ -596,6 +597,7 @@<BR><BR>my ($val, $message);<BR><BR>+ Encode::_utf8_off($email);<BR>my ( $Address, $Name ) =<BR>RT::EmailParser::ParseAddressFromHeader('',
$email);<BR>$email = $Address;<BR></BLOCKQUOTE><p><font face=arial size=-1>
<a href="http://in.rd.yahoo.com/specials/mailtg/*http://yahoo.shaadi.com/india-matrimony/" target="_blank">
<b>Yahoo! India Matrimony</a>:</b> Find your partner
<a href="http://in.rd.yahoo.com/specials/mailtg2/*http://yahoo.shaadi.com/india-matrimony/community.php" target="_blank">online</a>.</font>