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I found it, it's in a file with .mht, which probably stands for mail
handling text.... ?? Here is what I pulled out of that file, bold is
reply, and italics is the original question:<br>
==========================================================<br>
<b>There's a pair of arrays in RT/Queue_Overlay.pm that define the
statuses supported by RT. The default scrips and user interface do
assume that you haven't removed any of the shipping statuses.</b><br>
<br>
<i> Jesse, Do I understand you to be saying that I should be able to
ADD status values to the pair of arrays mentioned above (as long as I
=don't change the existing ones, or their relative position), and
things should work???? That would be huge...<br>
</i><br>
<b>Yes, you could do exactly that, if you choose to go that route.<br>
<br>
You can create yourself a Queue_Local.pm file, and you can override<br>
those arrays, like this:<br>
<br>
# Queue_Local.pm<br>
@ACTIVE_STATUS =3D qw(new open stalled my_other_status);<br>
@INACTIVE_STATUS =3D qw(resolved rejected deleted yet_another_status);<br>
@STATUS =3D (@ACTIVE_STATUS, @INACTIVE_STATUS);<br>
</b><br>
<b>1; # the file needs to end with this</b><br>
============================<br>
<br>
Being a new user here, I'm a little confused as to what exactly needs
to go where. Would anyone care to share <br>
<pre class="moz-signature" cols="72">K.D. Lucas
<a class="moz-txt-link-abbreviated" href="mailto:lucaskeli@fastmail.fm">lucaskeli@fastmail.fm</a>
</pre>
<br>
<br>
Dave Dennis wrote:
<blockquote
cite="midPine.LNX.4.58.0406211112170.12864@shell1.speakeasy.net"
type="cite">
<pre wrap="">I went to
<a class="moz-txt-link-freetext" href="http://gossamer-threads.com/lists/engine?list=rt&do=search_results&search_forum=forum_3&search_string=%22additional+statuses+possible%3F%22&search_type=AND">http://gossamer-threads.com/lists/engine?list=rt&do=search_results&search_forum=forum_3&search_string=%22additional+statuses+possible%3F%22&search_type=AND</a>
and find 3 mails.
But they mention "how to do this is attached"
but i don't see the attachment.
Did this transaction occur private, and could someone post to list?
Thanks!
+-------------------------
+ Dave Dennis
+ Seattle, WA
+ <a class="moz-txt-link-abbreviated" href="mailto:dmd@speakeasy.org">dmd@speakeasy.org</a>
+ <a class="moz-txt-link-freetext" href="http://www.dmdennis.com">http://www.dmdennis.com</a>
+-------------------------
On Mon, 21 Jun 2004, Jan Algermissen wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi Kelly,
search the list archives, there was a related posting at May 20th, 2004,
titled "additional statuses possible?"
Jan
</pre>
<blockquote type="cite">
<pre wrap="">"Kelly D. Lucas" wrote:
I dodon't know if this has been addressed yet, but I assume it is a common request.
I would like to add more choices for the status field. Since these are predefined by the
system, is there an easy way to do this? Ideally, I wish status was a user-defined
field; however, I realize that might complicate or take away from the the functionality
of this field.
Thanks,
kdl n't know if this has been addressed yet, but I assume it is a common request.
I would like to add more choices for the status field. Since these are predefined by the
system, is there an easy way to do this? Ideally, I wish status was a user-defined
field; however, I realize that might complicate or take away from the the functionality
of this field.
Thanks,
kdl
--
Kelly D. Lucas
<a class="moz-txt-link-abbreviated" href="mailto:lucaskeli@fastmail.fm">lucaskeli@fastmail.fm</a>
--------------------------------------------------------------------------------
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</pre>
</blockquote>
<pre wrap="">--
Jan Algermissen <a class="moz-txt-link-freetext" href="http://www.topicmapping.com">http://www.topicmapping.com</a>
Consultant & Programmer <a class="moz-txt-link-freetext" href="http://www.gooseworks.org">http://www.gooseworks.org</a>
_______________________________________________
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RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>
Sign up early, as class space is limited.
</pre>
</blockquote>
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