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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Hi, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>I would need some tickets to be worked in within
hours, sometimes. Though I am using the method shown in manual (thanks Luke
Hankins), I still need to track some tickets closer, so I really would like to
know if it is possible to assign a value lesser than a day (let’s say, 12
hours) to the <i><span style='font-style:italic'>“Request should be due
in”</span></i> field in the Queue settings?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Thanks a lot<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Fernando Claros de Luna</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>CAPSiDE</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="mailto:fclaros@capside.com"
title="mailto:jlmartinez@capside.com"><font size=2 face=Arial
title="mailto:jlmartinez@capside.com"><span
title="mailto:jlmartinez@capside.com"><span style='font-size:10.0pt;font-family:
Arial'>fclaros@capside.com</span></span></font></a></span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'><br>
Phone +34 934 266 731</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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