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<DIV><FONT face=Arial size=2>When does RT know when to check the user defined
conditions? </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>To clarify, When you select the condition "On
Status Change", when the status of the ticket changes, the action is performed,
(in my example case an increase in priority).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I attempted to perform a user defined condition,
where the condition is when the ticket is "not resolved" below is the code I
placed in the custom condition box</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>my $self = shift;<BR>my $ticket =
$self->TicketObj;</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>if($ticket->Status ne 'resolved')
{<BR> return 1;<BR>} else {<BR> return undef;<BR>}</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I leave the custom action the same, (increase the
priority).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>When will this scrip execute?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-Phil</FONT></DIV></BODY></HTML>