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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=278363013-30062004>I also get a:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=278363013-30062004></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=278363013-30062004>[notice] Apache/2.0.40 (Red Hat Linux) configured --
resuming normal operations<BR>Can't locate /opt/rt3/etc/RT_SiteConfig.pm in @INC
(@INC contains: /opt/rt3/local/lib /opt/rt3/lib
/usr/local/lib/perl5<BR>/5.8.4/i686-linux /usr/local/lib/perl5/5.8.4
/usr/local/lib/perl5/site_perl/5.8.4/i686-linux
/usr/local/lib/perl5/site_<BR>perl/5.8.4 /usr/local/lib/perl5/site_perl .) at
/opt/rt3/lib/RT.pm line 105.<BR>Compilation failed in require at
/opt/rt3/bin/mason_handler.fcgi line 28.<BR></SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV align=left>
<DIV align=left><FONT face=Arial size=2><FONT
color=#0000ff></FONT></DIV></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Bryan
Pennington<BR><B>Sent:</B> Wednesday, June 30, 2004 8:09 AM<BR><B>To:</B>
RT-Users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Upgrade broke
RT<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>Let me say first, I
know I was stupid and am solely at fault for this. I should have been more
careful when reading the README. But, nevertheless, I need some
help.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>I had a perfectly
good install of RT 3.0.5 working with the latest RTFM and RTStats. I am using
Apache2 with FastCGI. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>And so, last night I
decided to upgrade to 3.0.11 and failed to see the note in the README about it
requiring Perl 5.8.3. Since I am using RH 9, I only had
5.8.0.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>So...I ran the make
upgrade, restarted apache and I get Error 500. I then saw the Perl requirement,
reinstalled perl from source with 5.8.4 and reinstalled all the perl modules,
successfully, or at least I thought. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>Still Error 500. So
I reinstalled FastCGI. Still Error 500. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>When I start apache
I get a couple:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>[error] Can't locate
Apache.pm in @INC....</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>[error] Can't locate
Apache.pm in @INC....</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>I'm trying to
install the Apache Bundle now from CPAN, but having
problems.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>When I try to go to
RT I get:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>[error] [client
137.218.6.19] FastCGI: comm with server "/opt/rt3/bin/mason_handler.fcgi"
aborted: idle timeout (30 sec)<BR>[error] [client 137.218.6.19] FastCGI:
incomplete headers (0 bytes) received from server
"/opt/rt3/bin/mason_handler.fcgi"<BR></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=628325912-30062004>What's going on?? I
need RT back up badly.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004>Thanks,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004>Bryan</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=628325912-30062004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
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