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<DIV><FONT size=2>Im having some trouble with aprovals and so far google hates
me and returns nothing when i search. i have setup the
script:</FONT></DIV>
<DIV><FONT size=2>On Create Create tickets with template Aproval</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>here is the template aproval:</FONT></DIV>
<DIV><FONT size=2>==Create-Ticket: approval<BR>Queue: Approvals<BR>Requestor:
{$TOP->Requestor}<BR>Type: Approval<BR>Owner: kpietri<BR>Depended-On-By:
{$Tickets{"TOP"}->Id}<BR>Refers-To: {$Tickets{"TOP"}->Id}<BR>Subject:
Approval for ticket: {$Tickets{"TOP"}->Id} -
{$Tickets{"TOP"}->Subject}<BR>Content-Type: text/plain<BR>Content: Your
approval is requested for the ticket {$Tickets{"TOP"}->Id}:
{$Tickets{"TOP"}->Subject}</FONT></DIV>
<DIV> </DIV>
<DIV><FONT size=2>ENDOFCONTENT</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>here is the relevant lines in the log file:</FONT></DIV>
<DIV><FONT size=2>[Fri Jul 2 14:27:07 2004] [info]: <<A
href="mailto:rt-3.0.8-322-1414.14.3445262997189@support.nvps.net">rt-3.0.8-322-1414.14.3445262997189@support.nvps.net</A>>
#322/1414 - Scrip 31 On Create Notify AdminCcs with template Transaction
(/usr/local/rt/lib/RT/Action/SendEmail.pm:92)<BR>[Fri Jul 2 14:27:07 2004]
[info]: <<A
href="mailto:rt-3.0.8-322-1414.14.3445262997189@support.nvps.net">rt-3.0.8-322-1414.14.3445262997189@support.nvps.net</A>><BR> No
recipients found. Not
sending.<BR> (/usr/local/rt/lib/RT/Action/SendEmail.pm:257)<BR>[Fri
Jul 2 14:27:07 2004] [info]: <<A
href="mailto:rt-3.0.8-322-1414.0.273156927514435@support.nvps.net">rt-3.0.8-322-1414.0.273156927514435@support.nvps.net</A>>
#322/1414 - Scrip 32 On Create Autoreply To Requestors with template Autoreply
(/usr/local/rt/lib/RT/Action/SendEmail.pm:92)<BR>[Fri Jul 2 14:27:07 2004]
[info]: <<A
href="mailto:rt-3.0.8-322-1414.0.273156927514435@support.nvps.net">rt-3.0.8-322-1414.0.273156927514435@support.nvps.net</A>>
sent To: <A href="mailto:mjohnston@nvps.net">mjohnston@nvps.net</A> Cc:
Bcc: (/usr/local/rt/lib/RT/Action/SendEmail.pm:302)<BR>[Fri Jul 2
14:27:07 2004] [info]: Ticket 322 created in queue 'Maintenance' by MJohnston
(/usr/local/rt/lib/RT/Ticket_Overlay.pm:636)<BR></FONT></DIV>
<DIV><FONT size=2>there is no aproval ticket being created. Any help would
be greatly apreciated.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>-Karl Pietri</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>ps. on a side note im getting this strange chunk of code
in my log files (its alot so i put it on our web server) <A
href="http://ww2.nvps.net/~karl/rtlog.txt">http://ww2.nvps.net/~karl/rtlog.txt</A>
not really my concern at the moment and is totaly un
related.</DIV></FONT></BODY></HTML>