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<DIV><SPAN class=596031216-05072004><FONT face=Arial size=2>One of the tools
from RTIR can generate tickets and send emails. It sends the emails as
attachments though, and I would like them to be inline. I have been looking at
the code and am not sure how to modify it so that the emails are inline.
</FONT></SPAN></DIV>
<DIV><SPAN class=596031216-05072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=596031216-05072004>When the
ticket gets created, does the normal RT flow of scrips still happen? There is a
scrip on the Investigation queue that should send an email when a new ticket is
created. It works fine when I use the html interface to create a new
investigation from a Incident, but when creating the Investigation from
ScriptedAction.html I don't think this scrip gets invoked. I think the email is
getting generated from ScriptedAction.html. Am I correct in this assumption? If
so, how do I make it send the email inline?</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=596031216-05072004></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=596031216-05072004>Thanks</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=596031216-05072004>Dave</SPAN><SPAN
class=596031216-05072004></DIV></SPAN></FONT></FONT></DIV></BODY></HTML>
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