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<DIV><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN class=767010916-07072004><FONT
color=#000000>Is there</FONT> <FONT color=#000000>a way to force a custom field
to be filled in before resolving a
ticket?</FONT></SPAN></o:p></SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#000000 size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN
class=767010916-07072004></SPAN></o:p></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#000000 size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN class=767010916-07072004>We tracking things
by job codes and each ticket needs to have the job code field filled in for
reporting. We'd like not to rely on users remembering to do this themselves.
:)</SPAN></o:p></SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#000000 size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN
class=767010916-07072004></SPAN></o:p></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#000000 size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN class=767010916-07072004>I am not an
advanced PERL programmer, so please be precise in any advice.
:)</SPAN></o:p></SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#000000 size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN
class=767010916-07072004></SPAN></o:p></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#000000 size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN class=767010916-07072004>Thanks in
advance!</SPAN></o:p></SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#000000 size=2><SPAN
style="FONT-SIZE: 12pt"><o:p><SPAN
class=767010916-07072004>Brett</SPAN></o:p></SPAN></FONT></DIV></BODY></HTML>