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<TITLE>RE: [rt-users] Script User Condition help</TITLE>
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<DIV id=idOWAReplyText45848 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>No one have a clue as to what
I did wrong or rather ideas as to how to get this working? :(</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
on behalf of Jonathan Chen<BR><B>Sent:</B> Wed 7/7/2004 2:00 PM<BR><B>To:</B>
rt-users<BR><B>Subject:</B> RE: [rt-users] Script User Condition
help<BR></FONT><BR></DIV>
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<P><FONT size=2><BR>Ok, I am giving up on this without any PERL expert hints (A
BIG ONE). It seems I am able to recreate the RT scrip condition "ON
STATUS CHANGE", but it's still failing to do what I wish to
do. <BR><BR>That is when ticket status set to "resolved" status, I would
like the scrip to stop sending out "ON STATUS CHANGE" notifications.
Only do it when the ticket is under status. I've tried to do a
printf and see if there is something wrong $ticket->Status but am unable to
get a printf info.<BR><BR>Please help!
Thanks!<BR><BR><BR>==================================================<BR>my
$TicketStatusCondition=$self->TransactionObj;<BR>my $ticket =
$self->TicketObj;<BR><BR>printf $ticket->Status;<BR><BR>if
($ticket->Status ne 'resolved') {<BR>
$TicketStatusCondition ->
SetExecModule("AnyTransaction");<BR> $TicketStatusCondition
-> SetApplicableTransTypes("Status");<BR>
return(1);<BR>}<BR>else {<BR>
return('undef');<BR>}<BR><BR></FONT></P></DIV>
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