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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello all,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m would like to add CC during the 1<sup>st</sup> time an
email is sent to RT 3.11 by configuring the 2 lines below. I’ve warned to be
careful with it and am confused as to what to enter for</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>“Set($RTAddressRegexp , '^rt\@paymentone.com$');” so that RT
itself won’t be added??? Can someone clarify this for me how I should set it?</span></font></p>
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font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Set($ParseNewMessageForTicketCcs , true);</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Set($RTAddressRegexp , '^rt\@paymentone.com$');</span></font></p>
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font-family:Arial'> </span></font></p>
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font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks!</span></font></p>
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font-family:Arial'> </span></font></p>
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