<HTML>
<HEAD>
<META http-equiv="Content-Type" content="text/html; charset=UTF-16">
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-16">
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-16">
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-16">
<meta http-equiv=Content-Type content="text/html; charset=utf-8">
<meta name=Generator content="Microsoft Word 10 (filtered)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:"\@SimSun";
panose-1:2 1 6 0 3 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</HEAD><BODY STYLE="BACKGROUND-COLOR: white" lang=EN-US link=blue vlink=purple><TABLE CELLSPACING="0" CELLPADDING="5" WIDTH="100%">
<TBODY>
<TR>
</TR>
<TR>
<TD STYLE="FONT-SIZE: 8pt; FONT-FAMILY: verdana" VALIGN="top">
<P><STRONG></STRONG>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mostly likely I forgot to turn on a setting via RT_SiteConfig.
I’ve checked it and am confused how to make RT add CC emails upon creation of
the ticket instead of manually adding emails on the cc list. When the
requester is issue a tracking #, the people on the CC list should receive the
same # right?</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
</div>
</P>
<P>
</P>
<DIV ALIGN="left">
<HR SIZE="1">
</DIV>
<DIV ALIGN="justify"><SPAN STYLE="COLOR: gray"><FONT COLOR="#000000">This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message.</FONT></SPAN><BR><HR SIZE="1">
</DIV>
<P>
</P>
</TD>
</TR>
</TBODY>
</TABLE></BODY></HTML>