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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello all,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I think I’ve misconfigured RT 3.0.11 somewhere… Here’s the
scenario…</span></font></p>
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font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If I sent the ticket “To: <a
href="mailto:ticket@rtserver.com">ticket@rtserver.com</a>,” RT should
automatically generate a ticket. But if changed to “CC: <a
href="mailto:ticket@rtserver.com">ticket@rtserver.com</a>” it should not create
a ticket right for the 1<sup>st</sup> email sent out to the RT server right?</span></font></p>
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font-family:Arial'> </span></font></p>
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