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<DIV><FONT face=Arial size=2>completed what looked to be a successful import
from RT1 to RT2, just noticed that all the tickets have made it across but there
aren't any comments in the tickets, the comment details are there eg, "comment
made by <user> at <time>", but the actual comment isn't there. How
can i move the comment information over :)</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>other problem ive noticed is the max attachment
size that i can receive is round 850 KB, yet i have $MaxAttachmentSize =
10000000; set in /opt/rt2/etc/config.pm , both requestor and RT server boxes are
on same isp's mail network which has a max size of 10MB so they're
not stoping it. im just using standard sendmail install, got me
stumped</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I've had a look in the rt-error log and no error
relating to this, only errors missing favicon.ico. i checked syslog, the
following is what went into syslog when the email with an attachment larger
than 900K arrived. the tickets make it to the system, but no mention about the
attachment, </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>anyone have anyideas about either of these
two?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>really appreciate it</FONT></DIV>
<DIV><FONT face=Arial size=2>thanks all :)</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Michael</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>the syslog info</FONT></DIV>
<DIV><FONT face=Arial
size=2>___________________________________________________________</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT size=2>
<P>Jul 16 10:56:10 gateway sm-mta[2124]: i6G0u11Z002124: from=<>,
size=1313362, class=0, nrcpts=1,
msgid=<008a01c46a7b$630cee50$0200a8c0@family>, proto=SMTP, daemon=MTA,
relay=gizmo01bw.bigpond.com [144.140.70.11]</P>
<P>Jul 16 10:56:13 gateway sendmail[2128]: i6G0uDNo002128: from=mail, size=1043,
class=-60, nrcpts=1, msgid=<rt-840-4321.6.66022314722419@>,
relay=mail@localhost</P>
<P>Jul 16 10:56:13 gateway sm-mta[2130]: i6G0uDdM002130:
from=<mail@gateway>, size=1204, class=-60, nrcpts=1,
msgid=<rt-840-4321.6.66022314722419@.com.au>, proto=ESMTP, daemon=MSA,
relay=localhost [127.0.0.1]</P>
<P>Jul 16 10:56:13 gateway sendmail[2128]: i6G0uDNo002128: to=, ctladdr=mail
(8/8), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=139043,
relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (i6G0uDdM002130 Message
accepted for delivery)</P>
<P>Jul 16 10:56:14 gateway sendmail[2133]: i6G0uDVC002133: from=mail, size=898,
class=-60, nrcpts=6, msgid=<rt-840-4321.3.03721657935014@.com.au>,
relay=mail@localhost</P>
<P>Jul 16 10:56:14 gateway sendmail[2133]: i6G0uDVC002133: to=, ctladdr=mail
(8/8), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=288898,
relay=[127.0.0.1] [127.0.0.1], dsn=5.1.1, stat=User unknown</P>
<P>Jul 16 10:56:14 gateway sm-mta[2135]: i6G0uEDd002135:
from=<mail@gateway>, size=941, class=-60, nrcpts=5,
msgid=<rt-840-4321.3.03721657935014@.com.au>, proto=ESMTP, daemon=MSA,
relay=localhost [127.0.0.1]</P>
<P>Jul 16 10:56:14 gateway sendmail[2133]: i6G0uDVC002133: to=, ctladdr=mail
(8/8), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=288898,
relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (i6G0uEDd002135 Message
accepted for delivery)</P>
<P>Jul 16 10:56:14 gateway sendmail[2133]: i6G0uDVC002133: i6G0uDVD002133: DSN:
User unknown</P>
<P>Jul 16 10:56:14 gateway sm-mta[2135]: i6G0uEDf002135: from=<>,
size=2149, class=0, nrcpts=1, msgid=<200407160056.i6G0uDVD002133@gateway>,
proto=ESMTP, daemon=MSA, relay=localhost [127.0.0.1]</P>
<P>Jul 16 10:56:14 gateway sendmail[2133]: i6G0uDVD002133: to=mail,
delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30000, relay=[127.0.0.1]
[127.0.0.1], dsn=2.0.0, stat=Sent (i6G0uEDf002135 Message accepted for
delivery)</P>
<P>Jul 16 10:56:14 gateway sm-mta[2138]: i6G0uEDf002135: to=michael,
delay=00:00:00, xdelay=00:00:00, mailer=local, pri=32324, dsn=2.0.0,
stat=Sent</P>
<P>Jul 16 10:56:14 gateway sm-mta[2132]: i6G0uDdM002130:
to=<@bigpond.net.au>, ctladdr=<mail@gateway> (8/8), delay=00:00:01,
xdelay=00:00:01, mailer=esmtp, pri=229204, relay=mail-bpa.bigpond.com.
[144.135.25.13], dsn=2.0.0, stat=Sent (ok)</P>
<P>Jul 16 10:56:14 gateway sendmail[2139]: i6G0uEij002139: from=mail, size=1043,
class=-60, nrcpts=1, msgid=<rt-840-4321.3.43328157965495@.com.au>,
relay=mail@localhost</P>
<P>Jul 16 10:56:14 gateway sm-mta[2142]: i6G0uEa9002142:
from=<mail@gateway>, size=1204, class=-60, nrcpts=1,
msgid=<rt-840-4321.3.43328157965495@.com.au>, proto=ESMTP, daemon=MSA,
relay=localhost [127.0.0.1]</P>
<P>Jul 16 10:56:14 gateway sendmail[2139]: i6G0uEij002139: to=@bigpond.net.au,
ctladdr=mail (8/8), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=139043,
relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (i6G0uEa9002142 Message
accepted for delivery)</P>
<P>Jul 16 10:56:15 gateway sm-mta[2125]: i6G0u11Z002124:
to="|/opt/rt2/bin/rt-mailgate --queue sysadmin --action correspond",
ctladdr=<sysadmin@.com.au> (8/0), delay=00:00:14, xdelay=00:00:05,
mailer=prog, pri=1343575, dsn=2.0.0, stat=Sent</P>
<P>Jul 16 10:56:15 gateway kernel: IN=ppp0 OUT= MAC= SRC=61.9.29.62
DST=61.9.213.251 LEN=48 TOS=0x00 PREC=0x00 TTL=109 ID=12763 DF PROTO=TCP
SPT=2289 DPT=113 WINDOW=8760 RES=0x00 SYN URGP=0</P>
<P>Jul 16 10:56:17 gateway sm-mta[2137]: i6G0uEDd002135:
to=<sysadmin@i4u-host.com>, ctladdr=<mail@gateway> (8/8),
delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=348941,
relay=mail.i4u-host.com. [64.71.150.26], dsn=2.0.0, stat=Sent (ok 1089906533 qp
21459)</P>
<P>Jul 16 10:56:18 gateway kernel: IN=ppp0 OUT= MAC= SRC=61.9.29.62
DST=61.9.213.251 LEN=48 TOS=0x00 PREC=0x00 TTL=109 ID=12891 DF PROTO=TCP
SPT=2289 DPT=113 WINDOW=8760 RES=0x00 SYN URGP=0</P>
<P>Jul 16 10:56:20 gateway sm-mta[2144]: i6G0uEa9002142:
to=<@bigpond.net.au>, ctladdr=<mail@gateway> (8/8), delay=00:00:06,
xdelay=00:00:06, mailer=esmtp, pri=229204, relay=mail-bpa.bigpond.com.
[144.135.25.13], dsn=2.0.0, stat=Sent (ok)</P>
<P>Jul 16 10:56:21 gateway sm-mta[2137]: i6G0uEDd002135: to=<> (8/8),
delay=00:00:07, xdelay=00:00:04, mailer=esmtp, pri=348941,
relay=nethost.i4u-host.com. [64.71.150.26], dsn=2.0.0, stat=Sent (ok 1089906537
qp 21473)</P></FONT></DIV></BODY></HTML>